Sr. Manager, Partner Success

Strive Health

3d•Hybrid

About The Position

At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey. Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You’ll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday. If you’re looking for meaningful work where your contributions truly matter, you’ll feel right at home at Strive!

Requirements

7+ years’ experience in healthcare client management.
4+ years’ experience with value-based care contracting and government program experience.
Bachelor’s degree.
Ability to travel and be onsite to meet business needs.
Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.

Nice To Haves

Prior experience as a consultant or a CS role in a health tech start-up.
Ability to build and optimize internal and external networks and relationships.
Top-tier interpersonal skills with the ability to project professional competence, leadership capability, and personal maturity.
Mission-driven and motivated to join an organization that is transforming kidney care.
Ability to manage multiple stakeholder priorities and organize around a common goal.
Demonstrated aptitude for analytical and conceptual problem solving superior quantitative analysis skills.
Advanced graduate degree strongly preferred (e.g., MBA, MS).
Advanced skills in Excel, PowerPoint, and Word.

Responsibilities

Consult and advise clients (health plans and risk bearing provider organizations) to drive transformational results.
Independently manage relationships with day-to-day contact at our clients to deliver on Strive’s value proposition and identify and execute partnership expansion opportunities, renewals and renegotiations.
Define strategies to extend Strive’s reach within the organization—both to the executive team and to regional operators—and ensuring successful execution.
Leverage effective communication with partners, tactical issue resolution and risk mitigation to ensure healthy client relationships.
Frame business problems and execute to drive impact and value for the client, acting as a knowledgeable resource to assist with day-to-day problem solving.
Own account relationships, acting as the main point of contact for clients and optimizing client interactions.
Develop and execute a relationship management strategy that embeds Strive deeply within our partners’ executive teams and regional operators (P&L owners).
Lead development of annual account plans that reflect client feedback, operational priorities and strategic objectives.
Convene across Operations, Finance, Analytics and other key teams to ensure execution on the Account Plan, escalating resource needs to leadership as needed.
Ensure close partnership and alignment with Operational leaders on successfully implementing and executing the account plan.
Escalate Operational concerns about contractual terms and determine paths to resolution, including but not limited to renegotiation.
Based on client feedback, identify opportunities for product development, organizational improvement and support development, rationalization, and execution of initiatives.
Establish a regular cadence for internal executive and other departmental client updates along with appropriate risk identification and issue resolution tactics.
Develop a communication plan—extending beyond JOCs / QBRs –to communicate partnership value & Strive thought leadership.
Proactively solicit client feedback outside of our customer surveys to ensure satisfaction and renewal / expansion.
Develop a strategy for and lead same store growth efforts to support Strive’s annual financial objectives; expansion should evaluate geographic, line of business and new product (e.g. CHF) opportunities.
Lead renewals and renegotiations, incorporating learnings from Strive experience to optimize operational and financial terms.