Sr. Manager P&O Operations & Compliance - Le Mars, IA or Chicago, IL

Well Enterprises•Chicago, IL

4d•Hybrid

About The Position

The Senior P&O Operations & Compliance Manager provides leadership for P&O operations and enterprise-wide P&O compliance programs, ensuring adherence to federal, state, and local employment laws while driving operational excellence across the P&O function. This role partners with Legal, Payroll, Benefits, People Business Partners, business leaders, and external vendors to develop compliant P&O policies, mitigate organizational risk, oversee audits, manage P&O Shared Services, and implement process improvements. The position serves as a trusted advisor on employment law, P&O governance, and regulatory compliance while leading initiatives that enhance the employee experience and strengthen operational effectiveness.

Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field
10–15+ years of progressive Human Resources experience with significant responsibility in P&O operations and compliance.
Extensive knowledge of federal, state, and local employment laws, including ADA, FMLA, FLSA, Title VII, EEO, I-9, and immigration compliance.
Full understanding of IL, NY, NV and Iowa employment law.
Demonstrated experience managing P&O audits, compliance programs, and policy governance.
Experience leading P&O Service Center or P&O Operations functions.
Strong analytical, project management, change management, and process improvement skills.
Excellent leadership, communication, and stakeholder management abilities.

Nice To Haves

Master's degree preferred.

Responsibilities

Lead enterprise P&O compliance initiatives to ensure adherence to employment laws, regulations, and company policies.
Monitor changes in employment legislation and regulatory requirements, assess organizational impact, and recommend appropriate actions.
Develop implementation strategies for new regulatory requirements and guide cross-functional teams through execution.
Maintain P&O governance standards, compliance frameworks, and operational controls.
Coordinate the organization's Affirmative Action Program (AAP) in partnership with external consultants.
Oversee employee records management and records retention practices to ensure legal compliance.
Partner with Legal to develop, review, and update employee handbook policies and P&O procedures.
Maintain and update P&O toolkits, standard operating procedures, and policy documentation.
Ensure consistent application of P&O policies across the organization.
Design and implement P&O compliance education programs.
Develop and maintain required compliance training, including Respect in the Workplace and Employee Handbook training.
Monitor completion of mandatory compliance training and implement corrective actions where necessary.
Recommend new learning initiatives based on legislative and regulatory changes.
Partner with Legal to manage responses to EEOC, state agency, and other government employment claims.
Manage P&O -related Ethics Hotline investigations and coordinate appropriate resolutions.
Participate in ADA accommodation discussions with Benefits and business leadership, ensuring compliance with applicable laws.
Track accommodation requests and monitor case outcomes.
Serve as the P&O subject matter expert for employment authorization and immigration compliance.
Partner with external immigration vendors to manage non-sponsored work authorization processes.
Ensure timely completion, documentation, and tracking of employment authorization requirements.
Provide guidance to leaders and employees regarding work authorization compliance.
Lead P&O Service Center operations to ensure efficient, high-quality service delivery.
Develop operational metrics, dashboards, and reporting, including P&O Service Center call log analytics.
Drive continuous improvement initiatives that enhance P&O processes, service delivery, and operational efficiency.
Support payroll and retirement plan compliance activities, including Nonresident Alien (NRA) reporting.
Expat compliance, including but not limited to assistance with work authorizations/VISA, understand, interpret the Expat guidelines and answer questions from posed by the expat employees.
Lead internal P&O compliance audits, including I-9 audits and personnel file reviews.
Facilitate customer social compliance audits, including Walmart and Costco assessments.
Coordinate audit preparation, corrective action planning, and ongoing compliance monitoring.
Identify organizational compliance risks and develop mitigation strategies.
Partner with P&O leadership, Legal, Payroll, Benefits, and business leaders to align P&O operations with organizational objectives.
Provide expert guidance on P&O compliance, employment law, and operational best practices.
Lead cross-functional projects that improve governance, reduce risk, and strengthen P&O service delivery.