Sr. Manager, Operational Excellence
About The Position
Intellivo is seeking a Sr. Manager of Operational Excellence to simplify, improve, and scale complex operations. Reporting to the Senior Director of Operational Excellence, this role translates Operational Excellence strategy into improved processes, workflows, technology, automation, and ways of working, while leading the people and resources that implement those improvements. This is a player-coach role combining hands-on work on complex operational challenges and future-state solutions with direction and development of team members. The Sr. Manager leads improvements from design through implementation, adoption, and refinement, partnering with teams across the business to make change happen.
Requirements
- At least 8 years of experience in Operational Excellence, continuous improvement, process improvement, operations, or business transformation in health care billing or insurance.
- Demonstrated success improving complex operational processes from current-state assessment through implementation and measurable results.
- Strong experience in process design, workflow improvement, root-cause analysis, and current-state/future-state mapping.
- Experience translating business needs into requirements and partnering with Technology on systems, workflow, or automation solutions.
- Demonstrated experience leading people or directing teams responsible for operational improvement, implementation, or transformation initiatives.
- Ability to work as a player-coach, personally addressing complex issues while directing and developing others.
- Strong understanding of continuous-improvement methodologies and practical application in an operating environment.
- Ability to take strategic direction and independently work through the details needed to turn it into action.
- Strong business judgment, critical thinking, communication, and cross-functional leadership skills.
Responsibilities
- Drive continuous improvement across business processes, workflows, systems, and ways of working.
- Translate Operational Excellence strategy and future-state designs into practical processes, workflows, requirements, and solutions.
- Identify opportunities to simplify work, eliminate friction, improve scalability, and use technology and automation.
- Lead complex operational improvements from design through implementation, adoption, and refinement.
- Map current- and future-state processes and work through the operational details needed to implement improvements.
- Partner with Operations, Technology, Product, Finance, Legal, Client Services, and other functions to implement change.
- Lead and develop team members executing operational improvement initiatives by providing direction, priorities, coaching, and accountability.
- Coordinate requirements, workflow design, user acceptance testing (UAT), implementation readiness, training, and post-launch refinement.
- Remove obstacles and drive decisions when improvement initiatives cross teams or functions.
Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement savings plan with employer match
- Paid time off and paid holidays
- Company-paid life insurance and short-term and long-term disability coverage
- Employee Assistance Program with counseling, financial coaching, and legal resources
- Health Savings Account with company contributions for eligible employees
- Wellness, healthcare advocacy, and pet benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
