Sr. Manager, Operational Excellence
About The Position
Intellivo is seeking a Sr. Manager of Operational Excellence to make complex operations simpler, smarter, and more scalable. Reporting to the Senior Director of Operational Excellence, this role partners in continuously improving how the business operates and translates Operational Excellence strategy into better processes, workflows, technology, automation, and ways of working. The position leads the people and resources responsible for implementing improvements. This is a player-coach role that combines hands-on work on complex operational challenges and future-state solutions with directing and developing team members who execute projects and initiatives. The ideal candidate brings continuous improvement expertise, operational judgment, process design, technology fluency, people leadership, and hands-on execution. Intellivo is an industry market leader in subrogation. It helps health plans and insurers maximize financial outcomes by identifying and pursuing reimbursement opportunities from alternative third-party liability payers. Its technology accelerates identification of those opportunities while eliminating burdensome outreach to plan members. Intellivo has a 26-year history and represents more than 200 of the country's largest health plans.
Requirements
- 8+ years of experience in Operational Excellence, continuous improvement, process improvement, operations, business transformation, business systems, or a related field.
- Demonstrated success improving complex operational processes from current-state assessment through implementation and measurable results.
- Strong experience with process design, workflow improvement, root-cause analysis, and current-state/future-state mapping.
- Experience translating business needs into requirements and partnering with Technology on systems, workflow, or automation solutions.
- Demonstrated experience leading people or directing teams responsible for operational improvement, implementation, or transformation initiatives.
- Ability to operate as a player-coach, personally working through complex issues while effectively directing and developing others.
- Strong understanding of continuous-improvement methodologies and how to apply them in a practical operating environment.
- Ability to take strategic direction and independently work through the details required to turn it into action.
- Strong business judgment, critical thinking, communication, and cross-functional leadership skills.
Responsibilities
- Drive continuous improvement across business processes, workflows, systems, and ways of working.
- Translate Operational Excellence strategy and future-state designs into practical processes, workflows, requirements, and solutions.
- Identify opportunities to simplify work, eliminate friction, improve scalability, and leverage technology and automation.
- Lead complex operational improvements from design through implementation, adoption, and refinement.
- Map current- and future-state processes and work through the operational details needed to implement improvements.
- Partner across Operations, Technology, Product, Finance, Legal, Client Services, and other functions to implement change.
- Lead and develop team members executing operational improvement initiatives by providing direction, priorities, coaching, and accountability.
- Coordinate requirements, workflow design, user acceptance testing (UAT), implementation readiness, training, and post-launch refinement.
- Remove obstacles and drive decisions when improvement initiatives span teams or functions.
Benefits
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement savings plan with employer match.
- Paid time off and paid holidays.
- Company-paid life insurance and short-term and long-term disability coverage.
- Employee Assistance Program with counseling, financial coaching, and legal resources.
- Health Savings Account with company contributions for eligible employees.
- Wellness, healthcare advocacy, and pet benefits.
- A high-performing, collaborative culture built on ownership, accountability, continuous improvement, and meaningful impact.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
