Sr. Manager, Menu Data Services

Subway•Shelton, CT

About The Position

Our Senior Manager, Menu Data Services is responsible for the accuracy and integrity of Subway’s menu data — managing content, coordinating across markets, and ensuring every item makes it to the POS correctly and on time. This is a role for someone who thinks in systems, leads with conviction, and gets energy from solving hard problems at scale.

Requirements

Bachelor’s degree in a related field, or equivalent practical experience.
7 or more years of operations or program management experience, ideally in a global or multi-market environment.
Experience in restaurant technology, QSR, or franchise environments.
Strong attention to detail and a track record of owning data accuracy at scale.
Demonstrated ownership: treats problems as yours until they’re solved.
An AI-first mindset and genuine excitement about what automation unlocks for users, operators, and the business.
Experience building and improving operational processes — not just managing the work, but making it better.
Clear communicator who can align stakeholders across technical and non-technical audiences.
Experience leading and developing high-performing, empowered teams.

Responsibilities

Own the end-to-end process for getting menu items, offers, and product changes live across Subway’s POS systems globally.
Coordinate menu updates across markets, franchisees, and internal teams to ensure accuracy and on-time delivery.
Build and maintain the processes, tools, and documentation that keep menu data clean at scale.
Serve as the primary point of contact for menu data issues — triaging, resolving, and preventing them from recurring.
Track and report on data accuracy metrics, identifying patterns and driving continuous improvement.
Actively seek out opportunities to leverage AI tools to automate manual data processes, reduce errors, and free the team to focus on higher-value work.