Sr. Manager, Menu Data Services

The Subway HR Team•Shelton, CT

About The Position

We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe. Senior Manager, Menu Data Services Ready to build what’s next with one of the world’s most iconic brands? Why Join Subway? At Subway, we are not standing still. We are building. This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact. You will not just do the work. You will shape it. We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world. If you bring energy, accountability and a bias for action, you will fit right in. We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day. This is your chance to be part of what’s next. About the Role: Our Senior Manager, Menu Data Services is responsible for the accuracy and integrity of Subway’s menu data — managing content, coordinating across markets, and ensuring every item makes it to the POS correctly and on time. This is a role for someone who thinks in systems, leads with conviction, and gets energy from solving hard problems at scale.

Requirements

Bachelor’s degree in a related field, or equivalent practical experience.
7 or more years of operations or program management experience, ideally in a global or multi-market environment.
Experience in restaurant technology, QSR, or franchise environments.
Strong attention to detail and a track record of owning data accuracy at scale.
Demonstrated ownership: treats problems as yours until they’re solved.
An AI-first mindset and genuine excitement about what automation unlocks for users, operators, and the business.
Experience building and improving operational processes — not just managing the work, but making it better.
Clear communicator who can align stakeholders across technical and non-technical audiences.
Experience leading and developing high-performing, empowered teams.

Responsibilities

Own the end-to-end process for getting menu items, offers, and product changes live across Subway’s POS systems globally.
Coordinate menu updates across markets, franchisees, and internal teams to ensure accuracy and on-time delivery.
Build and maintain the processes, tools, and documentation that keep menu data clean at scale.
Serve as the primary point of contact for menu data issues — triaging, resolving, and preventing them from recurring.
Track and report on data accuracy metrics, identifying patterns and driving continuous improvement.
Actively seek out opportunities to leverage AI tools to automate manual data processes, reduce errors, and free the team to focus on higher-value work.