Sr. Manager, Marketing Operations and Technology

Active Minds•Washington, DC

2d•$80,850 - $91,700•Remote

About The Position

To support our next chapter of growth, Active Minds is seeking a Senior Manager of Marketing Operations & Technology to serve as the operational anchor for our Marketing Communications team. Because we manage a growing volume of complex projects, events, and campaigns simultaneously, we need a leader who can orchestrate scalable workflows, clear project bottlenecks, and keep our teams aligned and on schedule. In this role, you will oversee our project management processes and ensure our primary MarTech platforms are fully integrated and optimized. By pairing strong project management practices with effective digital tools, you will provide the structural support and processes our MarComm team needs to execute bold ideas and mission-driven strategies. Additionally, you will help the organization stay ahead of emerging digital trends and AI capabilities. If you thrive on organizing Martech systems and optimizing processes that allow a mission-driven team to scale its impact, we’d love to hear from you. Active Minds is the largest nonprofit in the United States mobilizing youth and young adults to transform mental health norms across society. For more than 20 years, we have equipped the next generation of peer mental health advocates through a variety of programs, including the Active Minds Chapter Network, A.S.K., and Send Silence Packing. Our advocacy, initiatives, and campaigns foster lasting change in how youth view and discuss mental health, encouraging them to use their voices to influence broader conversations and inform mental health supports within their communities. Together, we are building a diverse movement of champions committed to improving mental health for all. To learn more about Active Minds, visit activeminds.org.

Requirements

5–8+ years of progressive experience in Marketing Operations, MarTech management, or technical project management within a fast-paced non-profit, corporate or agency environment.
At least 5+ years of hands-on experience embedded within a marketing department or advertising agency, specifically balancing creative project management with rigorous systems administration.
Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field (or equivalent practical experience).
Power-user proficiency in ClickUp (or in tools like Asana).
Deep, hands-on familiarity with digital architecture, media tracking, website analytics, Google analytics, and marketing automation integration, and Salesforce CRM.
Robust experience managing enterprise social media suites (specifically Sprout Social).
Strong, practical understanding of project management frameworks specifically for creative, content, and marketing teams.
A natural troubleshooter with the technical fluency to independently diagnose and solve API or integration glitches between disconnected platforms.
Exceptional communication skills with a proven ability to manage complex stakeholder expectations, resolve operational conflicts, and influence without direct authority.

Nice To Haves

Project Management Professional (PMP) or Certified ScrumMaster (CSM) designations are highly preferred.

Responsibilities

Develop, optimize, and scale project management workflows within ClickUp to seamlessly guide omni-channel campaigns, events, creative content, and digital media production from initial concept to execution.
Act as the central heartbeat of marketing delivery. Proactively manage timelines, capacity, resolve bottlenecks, align cross-functional resources, and oversee the trafficking and deployment of paid advertising, digital media, and creative assets to ensure deadlines and budgets are met.
Establish, document, and champion a unified marketing playbook of Standard Operating Procedures (SOPs). This will foster brand governance, ensure channel consistency, and eliminate manual friction so the team can focus on driving impact and achieving organizational goals.
Serve as the primary organizational conductor, streamlining communications and aligning priorities between MarComm, IT, Programs, Development, Operations and partners and stakeholders.
Develop and execute a forward-looking MarTech roadmap in close partnership with IT.
Ensure our marketing automation, content management systems, website, lead generation tools, and social infrastructure scale effectively alongside our growing national presence.
Serve as the primary marketing administrator for ClickUp, Sprout Social, and Salesforce CRM data integrations.
Conduct regular system health audits to maintain data hygiene, ensure seamless data synchronization between systems, and optimize user licensing.
Configure and maintain the technical backend of our marketing ecosystem to support digital advertising tracking, custom landing page conversion funnels, pixel tracking, and targeted audience segmentation within the CRM.
Stay on the pulse of emerging marketing technologies, website optimization strategies, and practical AI capabilities. Continuously identify, vet, and pilot new tools that can amplify the MarComm team's reach, performance, and efficiency.
Design and lead continuous training sessions to demystify complex workflows, increase software adoption, and champion ongoing technical enablement across the marketing department.
Build and maintain real-time, actionable dashboards to track projects, resource utilization, and asset delivery pipelines.
Partner across the MarComm to synthesize marketing analytics from our website, digital advertising accounts, social platforms, and Salesforce CRM—turning raw data into actionable insights that optimize ROI and shape future campaign strategies.
Lead the relationships, contract evaluations, and troubleshooting with track MarTech platforms to maximize our organizational investments.