Manager, Marketing Operations & Technology

Monex USA•Washington, DC

23h•$140,000 - $170,000•Hybrid

About The Position

Monex is seeking an experienced and strategic Manager, Marketing Operations & Technology to lead the systems, processes, and data infrastructure that power our global marketing organization. This role is responsible for optimizing marketing technology, CRM, automation, analytics, reporting, and AI-enabled capabilities to drive operational excellence, measurable business impact, and scalable growth across our international business. Working closely with Sales Operations, Product Marketing, Demand Generation, Digital Marketing, Regional Marketing, and IT, this leader will develop scalable processes, deliver executive-level insights, and enable data-driven decision-making that supports pipeline growth, client engagement, and revenue generation.

Requirements

6+ years of experience in Marketing Operations, Marketing Technology, Revenue Operations, CRM Operations, or Marketing Analytics, including team leadership
Bachelor's degree in Marketing, Business, Information Systems, Data Analytics, or a related field
Experience within banking, financial services, fintech, SaaS, payments, or another B2B industry preferred
Hands-on experience with Salesforce CRM and marketing automation platforms such as HubSpot, Salesforce Marketing Cloud Account Engagement (Pardot), Marketo, or similar
Experience developing dashboards, attribution reporting, CRM governance, segmentation strategies, and workflow automation
Knowledge of REST APIs, webhooks, and iPaaS platforms for marketing technology integrations
Working knowledge of GDPR, CCPA, consent management, and data governance best practices
Experience leveraging AI tools for content generation, workflow automation, predictive analytics, and marketing optimization
Strong understanding of website technologies, SEO fundamentals, digital marketing platforms, and Google Analytics 4 (GA4)
Excellent analytical, project management, communication, and stakeholder management skills

Nice To Haves

Global marketing operations experience across multiple countries or regions
SQL proficiency and experience with business intelligence platforms such as Tableau, Looker, or Salesforce reporting
Experience building executive reporting and revenue attribution models
Strong understanding of sales and marketing alignment within a revenue operations environment
Experience implementing and managing enterprise marketing technology platforms

Responsibilities

Own and optimize Monex's global marketing technology ecosystem, including CRM, marketing automation, analytics platforms, AI tools, website technologies, and system integrations
Build scalable campaign execution processes, workflow automation, and lead management programs
Oversee API, webhook, and iPaaS integrations to ensure seamless communication across marketing and sales systems
Standardize marketing operations, governance, and technology infrastructure across all global regions while supporting local business requirements
Evaluate, implement, and optimize new marketing technologies, including AI-powered workflow automation and predictive analytics
Monitor marketing technology performance, platform utilization, and system reliability
Develop executive dashboards that measure marketing performance, pipeline contribution, revenue impact, and return on investment
Build attribution models and KPI frameworks that connect marketing investments to business outcomes
Translate complex marketing and sales data into actionable commercial insights for executive leadership
Drive continuous improvement through analytics, automation, forecasting, and predictive modeling
Maintain CRM data quality, governance, and compliance with GDPR, CCPA, and other applicable data privacy regulations
Partner with Sales Operations to optimize lead scoring, routing, lifecycle management, and attribution
Ensure reliable data synchronization across CRM, marketing automation platforms, website, and reporting tools
Support segmentation strategies and audience management to improve campaign effectiveness
Lead, mentor, and develop the Marketing Operations & Technology team
Partner closely with Sales Operations, IT, Digital Marketing, Demand Generation, Product Marketing, and Regional Marketing to improve campaign execution and reporting
Manage relationships with marketing technology vendors and oversee platform roadmaps, enhancements, and performance
Champion operational excellence and continuous process improvement across the global marketing organization