Sr Manager, Managed Service Delivery

HP•Houston, TX

About The Position

The Sr Manager, Managed Service Delivery leads a team of experienced professionals who deliver complex solutions and services to customers. The role centers on leadership, business acumen, strategic thinking, talent development, and operational excellence. The manager establishes direction, builds high-performing teams, manages priorities in a dynamic business environment, and connects day-to-day execution to organizational and customer objectives. The role is focused on enabling and leading skilled professionals rather than serving as the primary technical expert or individual contributor. The successful candidate leads experts by setting priorities, creating accountability, asking the right questions, challenging assumptions, facilitating decisions, removing barriers, and ensuring the organization has the expertise required to deliver successful outcomes. The position requires strong people leadership, strategic and financial judgment, executive communication, stakeholder management, change leadership, and the ability to influence across organizational boundaries. This role is in HP's Services organization. It is full-time, has no shift premium, and requires 25% travel. Relocation is not offered. The U.S. annual pay range is $116,150 to $182,400, with additional opportunities for bonus and/or equity. Pay varies by work location, job-related knowledge, skills, and experience.

Requirements

Four-year or graduate degree in Business, Computer Science, Information Technology, Electrical/Electronic Engineering, or a related discipline; commensurate work experience or demonstrated competence may be accepted.
Typically 10 or more years of job-related experience or 8–10 years of management experience.
Experience leading teams in a customer-facing, services, consulting, project delivery, technology, or similar professional environment.
Experience leading, coaching, and developing experienced professionals.
Experience with business operations, customer delivery, financial considerations, and organizational performance.
Ability to manage multiple priorities and make effective decisions in complex, fast-changing environments.
Strong communication, collaboration, negotiation, and executive presence.
Experience working across multiple functions and organizational levels.
Ability to understand technical, operational, or project-related concepts sufficiently to provide leadership, evaluate risk, and support effective decision-making.
Strong people leadership and talent-development capability.
Strategic thinking and ability to connect execution to broader business objectives.
Strong business and financial acumen, sound judgment, and decision-making in complex or ambiguous situations.
Executive-level communication and stakeholder-management skills, including the ability to influence across organizational boundaries without relying solely on direct authority.
Customer-focused mindset balanced with sound business judgment.
Ability to establish credibility with highly skilled technical, project management, and business professionals.
Strong change-management and organizational leadership capabilities.

Nice To Haves

Experience leading technical consultants, project managers, program managers, solution delivery professionals, or similar teams.
Experience in a large, matrixed, global organization.
Experience supporting complex enterprise customers and/or managed services environments.
Demonstrated success leading organizational transformation, process improvement, or significant business change.

Responsibilities

Lead, coach, and develop a team of experienced professionals responsible for customer-facing solution and service delivery.
Establish priorities, expectations, and accountability while empowering team members to apply their expertise and make sound decisions.
Build a team culture focused on collaboration, ownership, customer success, continuous improvement, and business results.
Translate organizational strategy and business priorities into actionable team plans.
Align team resources to customer and business objectives and the highest-value priorities.
Balance customer requirements, resource capacity, financial considerations, delivery risk, and organizational priorities.
Partner with sales, delivery, operations, technical organizations, and other cross-functional stakeholders to support successful customer outcomes.
Identify risks, dependencies, resource constraints, and emerging issues, and drive resolution and escalation.
Manage workforce capacity, resource allocation, skills development, succession planning, and organizational readiness.
Develop team capability through coaching, performance management, career development, mentoring, and targeted skill development.
Establish and monitor operational and business metrics to evaluate performance, identify trends, and drive improvements.
Lead through change and ambiguity as customer needs, technologies, processes, and business priorities evolve.
Promote consistent execution and identify opportunities to simplify processes, improve productivity, and increase organizational effectiveness.
Represent the organization effectively with senior leaders, customers, and cross-functional partners.