Sr. Manager, Language Services Workforce Operations

LA28•Los Angeles, CA

8d•Onsite

About The Position

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community. The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles. Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them. The Sr. Manager, Language Services Workforce Operations will oversee the strategic planning, deployment, and optimization of the Language Services workforce across all venues (i.e., competition and non-competition venues). This role ensures the right mix of skilled staff and volunteers are available to support interpretation and related services throughout the Games. The position plays a key leadership role in coordinating workforce logistics, volunteer management, scheduling, and operational readiness to meet event demands efficiently and effectively.

Requirements

7+ years of experience in staffing, scheduling, and deployment of both paid staff and volunteer workforces, ideally in complex or high-volume event environments.
Demonstrated background in language services, translation/interpretation operations, or multilingual program management is strongly preferred.
Experience managing volunteer programs end-to-end, including recruitment, vetting, credentialing, onboarding, and training at scale.
Prior involvement in major sporting events, international events, or Olympic/Paralympic Games (or equivalent mega-events) is highly desirable.
Strong leadership skills
Ability to build and motivate high-performing teams and volunteers, fostering engagement, trust, and a shared sense of purpose
Collaborate effectively across functions, navigating complex stakeholder needs and aligning priorities to deliver seamless outcomes
Stay agile and solutions-oriented under pressure, quickly adapting to changing conditions and resolving issues in real time
Bachelor’s degree or relevant work experience required, preferably in Linguistics, Translation/Interpretation, Human Resources, or a related field.
Most work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.

Nice To Haves

Master’s degree strongly preferred, particularly in Organizational Leadership, Applied Linguistics, Business, or a similar discipline that supports strategic workforce planning.
Language industry–specific training or certifications (e.g., ATA, ISO 17100, localization project management credentials) are advantageous and signal familiarity with translation and interpretation standards.
Strong knowledge of another language besides English is preferred.

Responsibilities

Lead workforce planning for all Language Services operations across venues.
Manage staff planning and oversee volunteer programs for language support volunteers.
Direct volunteer recruitment, vetting, onboarding, and training initiatives.
Collaborate closely with cross-functional areas including press operations, protocol and NCS (National Olympic & Paralympic Committee Services).
Develop and manage workforce shift plans aligned with competition and venue schedules.
Forecast and allocate workforce resources based on event timelines and service needs.
Oversee workforce deployment in key areas such as competition venues, Athlete Villages, Main Press Centre (MPC), International Broadcast Center (IBC), and Press Conference Center (PCO).
Monitor operational performance and provide regular workforce reports to leadership.
Drive continuous improvement in workforce utilization, engagement, and service quality.