Sr Manager, Lab Scheduling Process Owner

Pfizer • New York City, NY

7d

About The Position

The Site Supply Transformation team helps Pfizer manufacturing sites plan and execute material flows efficiently through accurate data, continuous improvement, and innovative ways of working. The Sr Manager, Lab Scheduling Process Owner owns the end-to-end rollout and sustained adoption of the standard Lab Scheduling process and scheduling tool across multiple laboratories in a region. The role bridges individual lab teams and the central process team, translating each lab’s operational needs into a workable standardized process and ensuring that process is supported, followed, and continuously improved after go-live.

This hands-on role combines project delivery during rollout with ongoing process governance and support. It is part of Pfizer’s first implementation of a production scheduling system across its global laboratories network. The position engages with site leadership, Laboratory Team Leads, Quality Leads, Site Leads, and other stakeholders to drive adoption, share insights, and help shape regional scheduling capabilities.

The role documents current-state processes, translates lab requirements, supports tool implementation and data remediation, tracks project delivery, and establishes post-launch support. It monitors performance metrics, drives continuous improvement, develops training and documentation, and communicates progress, risks, and opportunities to senior stakeholders. The role also provides leadership by influencing peers, developing and coaching colleagues, and guiding others toward meaningful business outcomes.

Requirements

• Bachelor’s degree and at least 6 years of experience; or a master’s degree and at least 5 years of experience; or a PhD and at least 1 year of experience.
• Hands-on experience owning or supporting technical solution delivery, operations improvement, or quality operations.
• Strong analytical skills and experience using data to drive process improvement.
• Excellent communication and stakeholder engagement skills, including experience interacting with T3–T4 leadership.
• Experience with digital transformation in quality or supply chain operations.
• Excellent spoken and written English communication skills.
• Commitment to Pfizer values of courage, excellence, equity, and joy.
• Ability to communicate across regions, countries, and cultures.
• Permanent work authorization in the United States; sponsorship is not available.

Nice To Haves

• Experience with Lab Planning processes and lab operations.
• Experience working within global, cross-functional, matrixed teams.

Responsibilities

• Understand the structure of each lab in the region and document its current-state Lab Scheduling process.
• Gather and translate lab requirements, adapting the standard process to each lab and site.
• Work with site SMEs, quality leads, department leads, and other stakeholders throughout design and rollout.
• Assess lab systems, data flows, and interfaces to identify opportunities for digitalization.
• Support data remediation so labs reach an accurate, migration-ready state.
• Track project execution against plan and escalate risks to deadlines or scope.
• Ensure the defined Lab Scheduling process is followed and executed correctly after go-live.
• Support change adoption and drive consistent, effective use of the scheduling tool.
• Act as the first point of escalation for day-to-day lab process questions.
• Establish and maintain a support model with clear lab contacts and help-request pathways.
• Track regional Lab performance metrics and identify continuous-improvement opportunities.
• Drive scheduling excellence across laboratories in the region.
• Engage site leadership to focus Visual Management and continuous-improvement efforts on the largest sources of lab scheduling loss and align them with site, OpU, and Global Quality goals.
• Support site performance improvement in the T6 metric and connect it to existing Visual Management metrics and continuous improvement.
• Present insights, opportunities, and improvement plans to senior stakeholders, influencing decisions and resource prioritization.
• Develop and maintain training materials and process guides, including flipbooks.
• Coordinate training for deployments and system upgrades, ensuring site quality teams can use the tool confidently.
• Use support questions to identify improvements to training, documentation, or product capability.
• Communicate progress, risks, and achievements to senior stakeholders and represent lab scheduling in strategic forums.
• Influence and collaborate with peers, develop and coach others, and guide colleagues’ work to achieve business outcomes.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver, parental, and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Eligibility to participate in Pfizer’s Global Performance Plan, with a bonus target of 17.5% of base salary.
• Eligibility to participate in a share-based long-term incentive program.
• Relocation assistance may be available based on business needs and/or eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior