Sr. Manager, IT Service Delivery & Compliance (Kansas City Metro)

Quanta Infrastructure Solutions Group, LLC•Overland Park, KS

8d•Hybrid

About The Position

QISG (Quanta Infrastructure Solutions Group), part of Quanta Services, delivers integrated infrastructure solutions for the electric power, renewable energy, and utility sectors. The Senior Manager, IT Delivery and Compliance plays a key role in ensuring IT services are delivered reliably, securely, and in alignment with business, client, and regulatory requirements across the enterprise.

Requirements

Bachelor’s degree in Information Technology, Business, Computer Science, or related field
8+ years of experience in IT operations, application management, or IT compliance
3+ years of people leadership experience
Experience managing enterprise application portfolios and vendor relationships
Working knowledge of compliance frameworks such as NIST, SOC 2, or ISO 27001
Experience managing IT-related client contracts, SLAs, or service commitments
Ability to interpret contract and regulatory requirements and translate them into operational processes
Experience supporting audits, compliance reviews, or formal assessments
Strong communication skills with experience presenting to leadership and stakeholders

Nice To Haves

Experience in managed services, utilities, or infrastructure-focused IT environments
Familiarity with ITSM and CLM tools (e.g., ServiceNow, Jira, Smartsheet)
Certifications such as ITIL, PMP, CISM, or CRISC
Background in IT governance frameworks (COBIT, ITIL) or enterprise risk management

Responsibilities

Own the performance, availability, and governance of the enterprise application portfolio
Maintain a complete application inventory, including lifecycle status, dependencies, and ownership
Drive application rationalization by identifying redundancies, end-of-life systems, and consolidation opportunities
Oversee vendor-managed applications, including performance management, renewals, and escalations
Ensure critical application documentation (runbooks, disaster recovery plans, data flows) is accurate and current
Partner with Infrastructure and Development teams to deliver application enhancements tied to business, regulatory, or contract needs
Own enterprise IT compliance across applicable frameworks (e.g., NIST, SOC 2, ISO 27001)
Define and enforce application-level controls including access management, encryption, data classification, and audit logging
Lead internal and external compliance assessments, audits, and remediation efforts
Maintain a centralized compliance register mapping systems, controls, and ownership
Oversee access governance processes including user access reviews and privilege certifications
Serve as the IT owner for client contracts and associated service commitments
Maintain a centralized contract and SLA registry, including obligations, timelines, and renewal tracking
Translate contract requirements into actionable IT operational controls and ownership
Partner with Legal and Procurement during contract negotiations to ensure commitments are achievable and properly resourced
Monitor SLA and compliance performance, proactively identifying and escalating risks before breach
Provide visibility into contract performance to IT leadership and business stakeholders
Act as escalation point for SLA issues, client compliance concerns, and IT service delivery risks
Partner with Security, Infrastructure, PMO, and Operations to ensure compliance and contractual requirements are embedded in day-to-day operations
Build strong relationships with business and client stakeholders to support operational alignment and trust
Lead, coach, and develop a team of analysts, coordinators, and application owners
Set clear priorities, performance expectations, and accountability standards
Foster a culture of ownership, continuous improvement, and operational excellence
Mentor team members in application governance, compliance frameworks, and stakeholder management