Sr Manager – IT App Dev, Operations & Reliability

United Airlines•Chicago, IL

9d•$140,600 - $183,108

About The Position

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Requirements

Bachelor's degree in Information Systems, Computer Science, Engineering, Business Administration, or another related field.
5+ years of relevant experience.
Proven experience leading and developing a team, with a strong focus on leadership, mentorship, and team development.
Experience navigating matrixed environments with multiple priorities and deliverables to help multiple teams align and deliver on commitments.
Advanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processes.
Leadership experience managing a team across multiple domains or projects and influencing senior-level management and key stakeholders.
Outstanding communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
A mindset for continuous learning and staying updated on industry trends, emerging technologies, and best practices.
Well-versed in Agile development and requirements management processes.
Must be legally authorized to work in the United States for any employer without sponsorship.
Successful completion of interview required to meet job qualification.
Reliable, punctual attendance is an essential function of the position.

Nice To Haves

Master's degree
Experience with leading large scale technical transformation efforts
Experience with Mainframe systems
3+ years of Application development (.Net, Java, or other modern language)
3+ years working with Kong, Cloud and SaaS
Understanding of system architecture principles
Experience managing applications for aviation safety, business continuity, corporate medical safety, etc.
Experience with Business Continuity software

Responsibilities

Deliver best in class operations and reliability across the Digital Technology Operations and Safety organization.
Partner closely with teams across DT Tech Ops and collaborate with SRE focused architects and engineering teams to establish and enforce standards for reliability, observability, and operational stability across mission critical domains, including Maintenance & Repair, Supply Chain, Maintenance Execution, Planning, Engineering, and Safety.
Serve as the organizational portfolio management anchor for large-scale, cross cutting initiatives within DT Tech Ops.
Drive strategic initiatives forward in a consistent and disciplined manner leveraging key performance indicators and leading portfolios that include - but are not limited to - Cybersecurity, API modernization, Agentic AI and MRO platform modernization.
Grow an environment focused on SRE principles, observability, and production operations.
Align and drive execution across multiple directors, domains, and platforms without relying on authority alone.
Translate strategy into disciplined execution across large, complex, crosscutting portfolios.
Define, interpret, and act on KPIs, SLOs, and SLAs to drive measurable outcomes and continuous improvement.
Lead and prioritize multiple concurrent initiatives helping others balance speed, risk, and operational stability.
Build, mentor, and lead high performing teams, setting clear expectations and accountability.
Make and stand behind decisions in high stakes, operationally sensitive environments.
Provide clear, executive ready updates on digital focused operational KPIs, risks, and action plans, translating complex information into actionable insights.
Serve as the primary communication and coordination point for enterprise-wide change, portfolio health, and execution across Digital Technology Operations and Safety leadership.
Partner with Directors and senior stakeholders to align priorities, manage dependencies, and drive decision making across horizontal initiatives.
Lead escalation and resolution of cross organizational blockers, balancing delivery speed, risk, and operational stability.
Develop and manage the program budget, ensuring efficient resource allocation to support strategic initiatives and operational needs.
Track and report on key performance metrics, making data-driving decisions to improve the efficiency and effectiveness of the team.
Translate strategic priorities into integrated roadmaps and execution plans.
Drive cross director alignment and sequencing of large horizontal initiatives, managing dependencies, capacity constraints, and execution of tradeoffs across a complex, matrixed organization.
Ensure strategic initiatives are executed with operational discipline, balancing modernization, change velocity, and system stability.
Partner with senior leadership to shape investment strategy and capital planning, including identification, governance, and tracking of capitalizable work at an organizational level.