App Dev & Support Engineer III

Conduent

21h

About The Position

App Dev and Support Engineer will oversee daily QA operations to ensure products and processes meet established standards. This role leads a team of inspectors or analysts, coordinates testing procedures, reviews documentation, and drives continuous improvement initiatives. The supervisor monitors compliance with regulatory requirements, identifies quality issues, and collaborates with cross‑functional teams to implement corrective and preventive actions. Strong leadership, attention to detail, and problem‑solving skills are essential. The App Dev and Support Engineer is responsible for managing the quality control and assurance activities within a department or production environment. They ensure that all products, services, and processes adhere to internal quality standards and external regulatory requirements.

Requirements

Experience in payment processing, financial services, fintech, or related operational environments.
Prior supervisory or team‑lead experience in quality assurance or operations.
Strong understanding of payment workflows, transaction lifecycles, and compliance requirements.
Excellent communication, coaching, and leadership skills.
High attention to detail with strong analytical and problem‑solving abilities.
Familiarity with QA tools, case‑management systems, and reporting platforms.
Ability to work in a fast‑paced, regulated environment with a focus on accuracy and risk mitigation.

Responsibilities

Lead, train, and evaluate QA staff to maintain high performance and accuracy.
Develop and enforce quality procedures, inspection criteria, and test protocols.
Conduct audits, analyze data, and prepare quality reports for management.
Investigate nonconformities and oversee corrective and preventive action plans.
Collaborate with production, engineering, and management teams to resolve quality issues.
Support continuous improvement initiatives to enhance product quality and operational efficiency.
Supervise, coach, and develop QA analysts responsible for reviewing payment transactions, account updates, and operational workflows.
Monitor daily payment‑processing activities to ensure accuracy, compliance, and adherence to internal controls through testing.
Lead root‑cause analysis for quality failures and oversee corrective and preventive action plans.
Maintain QA documentation, scoring guidelines, and standard operating procedures.
Champion continuous improvement initiatives to enhance accuracy, reduce risk, and improve customer experience.