Sr Manager, Home Strategy and Operations

DaVita Kidney Care

16d•$98,000 - $155,000•Hybrid

About The Position

DaVita is seeking an analytical, collaborative, and execution-focused Senior Manager, Home Strategy & Operations to join our Home National team. In this role, you will own and drive key operational and analytical workstreams that support DaVita’s broader enterprise Home growth strategy across Peritoneal Dialysis (PD) and Home Hemodialysis (HHD). Working within a strategic framework, the Senior Manager will lead independent workstreams focused across core growth levers: New Starts (early patient education, nephrologist engagement support, and start pathways) and In-Center Conversions (modality choice education routines and transition workflows). The Senior Manager will lead a small team of analysts and managers to generate actionable insights, develop operational collateral, and manage collaborative working relationships across Field operations and corporate functions (e.g., Clinical Enterprise, Integrated Kidney Care, Product, and Finance). Home dialysis is one of DaVita’s top clinical and strategic priorities. Treating at home can offer kidney care patients greater independence, flexibility, and improved clinical outcomes. This role serves as a vital bridge between national strategy and field execution. By translating strategic priorities into structured work plans, robust data insights, and practical tools, the Senior Manager enables field and clinical teams to expand patient access to home modalities and achieve sustainable Home modality growth.

Requirements

Bachelor’s degree in Business, Healthcare Administration, Finance, Public Health, Engineering, or related field.
5–7 years of progressive experience in healthcare operations, business strategy, analytics, management consulting, or project management.
Demonstrated track record of independently managing structured project workstreams from inception to implementation.
Demonstrated track record of partnership with operations to develop new programs, standardize operations to support business priorities, and drive operational and clinical outcomes.
Strong quantitative and analytical skills; proficiency in synthesizing operational datasets into clear, actionable findings.
Proven ability to build effective working relationships and influence peers and cross-functional partners in a matrixed environment.
Strong written and verbal communication skills; ability to prepare structured presentations and clear takeaways for leadership.

Nice To Haves

Master’s degree (MBA, MHA, MPH, or MS).
Experience in dialysis operations, renal disease care, value-based healthcare, or distributed multi-site clinical operations.
Experience managing or mentoring junior analysts, specialists, or project managers.
Familiarity with business intelligence, analytics, and enterprise planning tools (e.g., Tableau, Power BI, Anaplan, advanced Excel), and change management principles.

Responsibilities

Own and manage day-to-day execution of assigned workstreams supporting national New Starts and Conversion goals under the guidance of department leadership.
Support the physician and patient education programs, developing practical toolkits, process maps, and implementation resources for field operators.
Partner with clinical and operational teammates to identify local and systemic barriers to home adoption, and engage in structured problem-solving to design pragmatic solutions.
Identify best practices across high-performing regions and translate them into standardized, shareable resources and programs.
Structure, plan, and deliver project milestones on time, maintaining work plans, and cross-functional task alignment with limited supervision.
Create high-quality deliverables including job aides, playbooks, and teammate enablement materials.
Support the execution of operational and clinical pilots by establishing baseline tracking, coordinating rollout logistics, and monitoring operational adoption.
Navigate unstructured operational challenges, synthesize diverse inputs, and structure actionable step-by-step plans.
Lead analysis of new start trends, conversion pipeline velocity, modality education completion, and patient retention data to uncover operational opportunities.
Build, maintain, and enhance operational scorecards and reporting tools in collaboration with Finance and Analytics teams to track workstream progress and business impact.
Translate performance data into clear operational findings, recommending tactical adjustments to work plans and resourcing to leadership.
Build and nurture strong working relationships across corporate functional teams (Clinical Enterprise, Integrated Kidney Care, Digital Product, People & Talent) and Field Operations leadership.
Act as an accessible liaison between national workstreams and field operations teammates, gathering frontline feedback to ensure national tools remain operationally sound and user-friendly.
Prepare clear, concise presentations, status summaries, and data visualizations for project working groups and leadership reviews.
Lead, mentor, and develop a small team of analysts and/or project managers, fostering a collaborative, accountable, and continuous-learning team environment.
Direct team priorities, provide clear guidance and quality reviews on deliverables, and support teammates’ individual development and career progression.