Sr. Manager, Health & Welfare Claims

Northwest Administrators • Seattle, WA

20d

About The Position

The Senior Manager, Health & Welfare, leads department operations and develops the leaders and teams who deliver accurate, timely service to clients and participants. The role combines hands-on leadership with effective process management to meet department goals, strengthen accountability, and drive continuous improvement. The Senior Manager oversees claims operations, manages staffing and workloads, promotes consistent service, and coordinates specialized processes, operational tools, and vendors.

Requirements

• 7–10 years of professional management experience.
• Demonstrated success teaching, coaching, and directing others, setting expectations, and managing staff.
• Ability to identify trends and root causes, solve problems, and turn information into practical improvements.
• Ability to build trusting relationships and communicate effectively with teams, peers, clients, and leadership.
• Ability to manage competing priorities, lead projects independently, and remain calm under pressure.
• Ability to interpret trust plans and guidelines, understand department functions, and apply basic accounting concepts.
• Proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, Outlook, and SharePoint.

Nice To Haves

• Bachelor’s degree preferred, or a combination of education and experience.

Responsibilities

• Lead, coach, and develop department managers, supervisors, and team members.
• Oversee claims operations, balancing staffing and workloads to meet quality, accuracy, and production goals.
• Set clear expectations, monitor key performance indicators, and provide monthly reporting on results and projects.
• Improve workflows to increase efficiency, reduce risk, and support consistent service.
• Build cross-trained teams and backup coverage to maintain service during seasonal demands and special projects.
• Ensure department processes meet requirements and company policies.
• Partner with customer service and production teams to strengthen communication and resolve service issues.
• Oversee specialized processes, operational tools, and vendor coordination while building strong relationships with colleagues and clients.

Benefits

• Medical, dental (with orthodontia), vision, prescription, disability, and life insurance benefits.
• Optional health flexible spending, dependent care assistance, and pet insurance.
• 401(k) plan with company base contribution and matching feature.
• Paid vacation, sick leave, and holidays.
• Training and development opportunities.
• Collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed