Sr. Manager, Global Consumer and Customer Insights

Metagenics•Hoboken, NJ

7d•$158,000 - $175,000•Hybrid

About The Position

Metagenics is seeking a Senior Manager, Global Consumer and Customer Insights, to join our small but high-impact global insights team. This role provides both strategic leadership and hands-on execution across all research, data, and insights workstreams within the vitamins, minerals and supplements category. This role is an opportunity partner with the Head of Global Insights to elevate the function, embed cutting-edge methodologies, and shape how a purpose-driven, digital-first, omnichannel organization understands and acts on consumer and customer insights. This is a high-visibility role with direct access to senior leadership and an opportunity to shape both the department and business.

Requirements

8+ years of experience in consumer insights or market research (client-side preferred).
Has acted as a strategic partner to key stakeholders/businesses, not just project focused. Experience with full insight business ownership and understanding.
Proven track record of independently managing end-to-end research projects with both qualitative and quantitative methods.
Proficiency in digital research methodologies, social listening, and AI-enabled tools for insight generation trend spotting and storytelling.
Track record of DIY or hybrid research execution approach and would embrace this mix in partnership with internal consumer research community
Hands-on experience managing internal/external research resources and communities.
Strong storytelling, synthesis, and influencing skills—able to translate insights into clear, actionable recommendations.
Driven to implement best practices, build and elevate and insights organization
Experience with CPG brands (consumer healthcare a plus); challenger brand or D2C/ecommerce experience preferred.
Bachelor’s degree in Marketing, Business, Behavioral Economics, Psychology, Sociology, Cultural Anthropology, Business Economics, or Cognitive Science. (Master’s/PhD a plus.)

Nice To Haves

Master’s/PhD a plus.

Responsibilities

Partner cross-functionally (marketing, digital, innovation, and more) to strategically guide decisions through a deeply knowing the consumers and healthcare professionals (HCPs), to drive sharper, faster, smarter insight fueled decisions.
Lead end-to-end research projects (qualitative, quantitative, secondary, synthesis) that deliver continuous actionable insights and business impact.
Manage internal and external research resources, including vendors, subscriptions, and internal community panels.
Manage an all-inclusive internal market research community, driving agile, holistic understanding of the consumer and HCP. DIY and hybrid partnership of managing, executing and reporting research are required
Connect insights across multiple data sources and business functions to uncover growth opportunities and drive action.
Establish and scale digital-first, AI-driven research approaches that enhance speed, agility, and predictive capability, while maintaining quality and actionability.
Champion best practices, processes, and methodologies that elevate the insights function across the organization with specific intent to drive speed and agility while maintaining quality and impact.
Empower teams to embed consumer and HCP voices into decision-making, ensuring insights are democratized and accessible.
Primary region is US with additional responsibility in key global markets.

Benefits

Medical, dental, vision
Annual employer HSA (Health Savings Account) funding for eligible employees who elect an HSA medical plan
STD, LTD, Basic Life AD&D coverage
401k + employer matching
Free mental health resources through wayForward
Vacation and Sick Time
2 Volunteer Days off per year
Emergency evacuation time off
11 paid company holidays
1 Floating holiday to celebrate your birthday or important religious/holiday to you
Quarterly product allowance to use towards your favorite Metagenics products!
Product discount
Peer to peer recognition programs & more!