Sr Manager & General Manager, Cleveland

Otis • Cleveland, OH

12h • Onsite

About The Position

Otis Elevator Company is seeking a Branch Leadership opening in the Cleveland/Akron, OH area. As a General Manager, you will own the P&L and daily operations for an Operating Territory (OT). You will oversee all areas of the New Equipment, Service, Repair and Modernization businesses, including sales & operations. A key deliverable is to drive a customer-centric approach to delivery, removing silos and serving as the primary collaborator and decision maker closest to the customer.

Requirements

• Leadership experience within field operations and/or sales.
• Working experience of safety regulations and compliance.
• Enthusiastic and committed to delivering exceptional service.
• Being an inspiring leader with an inclusive and collaborative style.
• Effective communication and relationship building skills.
• A strategic mindset blended with a tactical, hands-on approach.
• Proven organizational skills, including the ability to prioritize multiple projects, programs and objectives.
• Demonstrable experience influencing and leading change.
• Strong business & financial acumen.
• Analytical mindset with exceptional decision-making capabilities.

Nice To Haves

• A background within construction/ engineering.
• Elevator industry experience would be advantageous.

Responsibilities

• Leading by example regarding Otis Absolutes (Safety, Ethics & Quality) and Leadership Behaviors.
• Hiring, motivating, and developing a team of office and field-based employees, creating a high-performing culture; promoting inclusion, engagement & talent development.
• Driving financial performance and managing profit & loss, delivering a successful sales strategy to drive business growth and market share.
• Acting as first line of escalation for customers to support an end-to-end, seamless customer experience.
• Maintaining knowledge of market dynamics, main competitors, and customers’ needs to anticipate industry trends and adapt strategies to maintain a competitive edge.
• Building customer portfolio, creating successful, long-lasting relationships.
• Improving efficiencies within all areas, including route optimisation and effective allocation of resources.
• Managing transformation initiatives in line with the Operating Unit roadmap.
• Collaborating with Delivery Operations to support continuous improvement and the centralization of admin activities to enable increased focus on the customer.

Benefits

• Relocation assistance may be available for out-of-market candidates.
• Access to funded learning and development opportunities.
• Employee Scholar Program sponsors colleagues to pursue degrees or certification programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees