Sr Manager & General Manager, Cleveland

Otis Elevator Co. • Valley View, OH

1d • Onsite

About The Position

Otis Elevator Company is seeking a Branch Leadership candidate for a General Manager opening in the Cleveland/Akron, OH area. As a General Manager, you will be responsible for the P&L and daily operations of an Operating Territory (OT), overseeing all aspects of the New Equipment, Service, Repair, and Modernization businesses, including sales and operations. A primary goal is to foster a customer-centric approach to delivery, eliminate silos, and act as the main collaborator and decision-maker closest to the customer.

Requirements

• Leadership experience within field operations and/or sales.
• Background within construction/engineering.
• Working experience of safety regulations and compliance.
• Enthusiastic and committed to delivering exceptional service.
• Inspiring leader with an inclusive and collaborative style.
• Effective communication and relationship building skills.
• Strategic mindset blended with a tactical, hands-on approach.
• Proven organizational skills, including the ability to prioritize multiple projects, programs, and objectives.
• Demonstrable experience influencing and leading change.
• Strong business & financial acumen.
• Analytical mindset with exceptional decision-making capabilities.
• Willing and able to perform job duties 100% in the office or on job sites; remote work is not available.

Nice To Haves

• Elevator industry experience would be advantageous.

Responsibilities

• Lead by example regarding Otis Absolutes (Safety, Ethics & Quality) and Leadership Behaviors.
• Hire, motivate, and develop a team of office and field-based employees, fostering a high-performing culture that promotes inclusion, engagement, and talent development.
• Drive financial performance and manage profit & loss, implementing a successful sales strategy to achieve business growth and market share.
• Serve as the first line of escalation for customers to ensure a seamless end-to-end customer experience.
• Maintain knowledge of market dynamics, main competitors, and customer needs to anticipate industry trends and adapt strategies for a competitive edge.
• Build the customer portfolio and create successful, long-lasting relationships.
• Improve efficiencies in all areas, including route optimization and effective resource allocation.
• Manage transformation initiatives in alignment with the Operating Unit roadmap.
• Collaborate with Delivery Operations to support continuous improvement and the centralization of administrative activities to increase customer focus.

Benefits

• Opportunity to work in a newly created, highly visible role critical to the region’s success.
• Chance to work in an industry-leading company and a global brand.
• Clear career progression paths.
• Access to funded learning and development opportunities.
• Relocation assistance may be available for out-of-market candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees