Sr Manager Fulfillment Operations

Gymreapers • Nampa, ID

3d • Onsite

About The Position

We are seeking an experienced and highly motivated operations leader to join our team. This role is responsible for overseeing all fulfillment operations — ensuring efficiency, productivity, and adherence to company policies — across omni-channel fulfillment including D2C, B2B, and FBA. The ideal candidate is a systems-driven leader with a proven track record managing complex operations, building scalable processes, and driving measurable improvement.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or related field
• 5+ years of experience in warehouse operations, fulfillment, or supply chain management
• Proven track record managing complex operational tasks with strong leadership and accountability
• Hands-on experience with WMS platforms (NetSuite preferred)
• Familiarity with Amazon FBA requirements and compliance standards
• Strong analytical skills — ability to measure, communicate, and drive performance improvements
• Excellent communication and interpersonal skills; ability to collaborate across all levels
• Proven ability to build SOPs and improve operational workflows in a fast-paced environment

Nice To Haves

• Experience with Lean, Six Sigma, or continuous improvement methodologies
• Experience in high-growth eCommerce or omnichannel environments
• Experience in international distribution and 3PL leadership
• Strong systems mindset with experience driving automation or tooling improvements

Responsibilities

• Oversee end-to-end fulfillment operations including order processing, inventory management, and shipping logistics across D2C, B2B, and FBA channels
• Provide leadership and direction to the operations team, fostering a positive and accountable work environment
• Set clear goals and objectives tied to operational KPIs; monitor performance to ensure targets are met
• Manage resources effectively — personnel, equipment, and materials — within budgetary constraints
• Establish and maintain a healthy and safe work environment onsite
• Own inventory accuracy and quality standards across inbound, storage, and outbound operations
• Manage cycle count programs, variance resolution, and inventory accuracy targets
• Develop and enforce QA protocols; investigate discrepancies and implement root cause solutions
• Own WMS accuracy including bin management, lot tracking, and system reconciliation
• Partner with Supply & Demand Planning to ensure inventory data integrity
• Own end-to-end FBA prep operations including labeling, packaging, and shipment creation
• Maintain SOPs aligned with Amazon compliance requirements to minimize chargebacks
• Optimize FBA shipment planning in coordination with Amazon and Supply Chain teams
• Track performance metrics including throughput, accuracy, and cost per unit
• Own end-to-end returns operations including receiving, inspection, disposition, and system updates
• Develop SOPs and quality standards for grading and disposition
• Build reporting on return rates, reasons, recovery rates, and cycle time
• Partner with Customer Service and Ecommerce teams on return execution and process improvement
• Identify areas for operational improvement and implement solutions to streamline processes, reduce costs, and enhance efficiency
• Partner with IT on WMS enhancements, system integrations, and automation opportunities
• Develop, maintain, and regularly update SOPs across all owned functions
• Maintain CI project tracking with defined ownership, timelines, and measurable results
• Conduct regular audits and assessments to identify compliance gaps and implement corrective measures
• Prepare regular reports on operational performance — key metrics, trends, and improvement areas — for senior management
• Foster open communication channels within the operations team and across departments
• Ensure compliance with all relevant laws, regulations, and industry standards
• Collaborate with procurement, warehouse, and planning teams to ensure seamless order fulfillment and inventory accuracy

Benefits

• Competitive Pay
• 100% Employer Paid: Medical, Dental, and Vision
• 100% Employer Paid: Short-term & Long-term Disability and Life Insurance (employee + spouse/dependents)
• 401(k) with up to 4% employer match
• Health Savings Account (HSA) employee option
• Paid Time Off (PTO)
• Company Paid Holidays
• Life Flight Program (Voluntary)
• Employee Assistance Program
• 50% Employee Discount on Gymreapers.com
• On-site gym at our newly renovated HQ

What This Job Offers

• Job Type: Full-time
• Career Level: Manager