Operations Manager - Fulfillment
About The Position
The Operations Manager, Fulfillment is responsible for the daily execution of PixMob’s physical projects globally. This role leads the transition of high-level event designs and signed contracts into concrete and flawless operational outputs. The Operations Manager, Fulfillment manages the execution of the "Fulfillment Plan," ensuring every live event project is prepped, branded, custom-grouped, and programmed with 100% accuracy and delivered on time. The position requires active, hands-on leadership of the Operational Areas, balancing temporary labor fluctuations, and maintaining operational alignment across global hubs. You serve as a core operational link between Sales, Production, and logistics units to safeguard critical dock dates.
Requirements
- Bachelor’s degree in Operations Management, Supply Chain Management, Industrial Engineering, or a related field.
- 5 to 8 years of experience in project fulfillment, production line operations management, or demand planning (Live Events, electronics, or fast-paced manufacturing preferred).
- High proficiency with ERP software (Rootstock preferred) and modern Project Management tools; solid understanding of Lean Manufacturing, 5S, or Six Sigma practices.
- Calm under pressure; strong ability to manage tight daily deadlines; effective communication and cross-departmental coordination skills.
- Excellent written and spoken English is required.
Nice To Haves
- French knowledge is an important asset.
Responsibilities
- Direct the execution framework for all global project fulfillment timelines from initial contract validation to post-event venue collection.
- Act as a primary operational point of contact for Sales, Production to review project timelines, monitor lead times, and resolve immediate fulfillment roadblocks.
- Handle daily capacity constraints, rush orders, or sudden modifications to the active fulfillment schedule, implementing immediate risk-mitigation options to minimize impact on event delivery.
- Directly manage Montreal Workshop lines, ensuring optimal workflows for branding, custom product grouping, and device programming.
- Manage scheduling and utilization of the Workshop team, scaling temporary labor efficiently during peak playoff or festival rushes.
- Implement and strictly enforce standard operating procedures (SOPs) and rigorous quality assurance protocols to guarantee a zero-defect rate in pixel customization.
- Oversee and coordinate execution units across international hubs (including the European Hub unit), ensuring standardized project preparation and preventing time-zone operational delays.
- Assist in executing plans to support custom branding capabilities directly within regional hubs to drastically reduce freight lead times.
- Partner with warehouse management to maintain and optimize specialized picking, packing, and staging paths for high-velocity project orders to compress ship-to-dock cycle times.
- Supervise, mentor, and support direct reports, including the Workshop Floor Lead, Fulfillment Specialists, and Project Coordinators.
- Establish individual performance goals, conduct structured feedback loops, and support team member skill-mapping and internal growth.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
