Fulfillment Manager, Wholesale Operations

Madewell • New York, NY

1d • Hybrid

About The Position

As a Fulfillment Manager, you’ll own end-to-end wholesale fulfillment operations across full-price and off-price channels, ensuring orders are executed accurately and on time. You’ll sit at the center of the order management ecosystem — partnering across Supply Chain, Finance, and key account teams to drive inventory optimization, pricing integrity, and operational excellence. This role requires strong analytical skills, a sharp eye for detail, and the ability to lead a team while managing multiple priorities in a fast-paced wholesale environment. You’ll also play a key role in developing talent and strengthening cross-functional partnerships that support the broader goals of the Wholesale Operations team.

Requirements

• 5+ years of experience in wholesale operations, order management, or supply chain fulfillment
• Advanced proficiency in Microsoft Excel
• Proficiency in SAP and EDI
• Strong analytical and financial skills, with demonstrated experience in demand tracking, reconciliation, and reporting
• Proven people manager with experience leading and developing direct reports in an operational setting
• Highly organized and detail-oriented, with the ability to manage multiple priorities under tight deadlines
• Effective communicator with strong cross-functional collaboration skills

Nice To Haves

• Experience in wholesale operations within a multi-channel retail or consumer goods environment
• Familiarity with off-price channel execution and key account replenishment programs
• Exposure to Distribution Center operations, reticketing, or inventory transfer workflows

Responsibilities

• Lead and develop a direct report, fostering accountability, analytical growth, and operational efficiency across wholesale fulfillment
• Directly manage all off-price execution while providing strategic oversight to the Senior Operations Analyst who owns full-price operations
• Serve as the key operational liaison with the DC Operations Manager, ensuring alignment on fulfillment priorities and timely resolution of issues that impact shipping performance and customer satisfaction
• Oversee end-to-end wholesale fulfillment across full-price and off-price channels, ensuring supply levels consistently meet customer demand
• Drive inventory optimization and control by monitoring supply levels against open demand to ensure adequate inventory is in place to fulfill customer commitments
• Track and report on weekly shipping activity, order extensions, and cancellations — proactively identifying and resolving delays or discrepancies before they impact delivery
• Own the weekly Replenishment roll-up and drive monthly projection alignment for key accounts
• Maintain financial accountability across the order lifecycle, including demand tracking, risk exposure, and reconciliation
• Ensure pricing accuracy across all wholesale demand by proactively scrubbing discrepancies and executing demand refreshes in SAP when changes occur
• Partner cross-functionally on reticketing projects and Distribution Center execution to ensure timely fulfillment of updated product requirements

Benefits

• Medical insurance
• Dental insurance
• Prescription insurance
• Vision insurance
• Family planning (fertility, adoption & surrogacy support)
• Fitness discounts
• Medical travel
• Associate discount across all brands (J.Crew, J.Crew Factory, and Madewell)
• Summer Fridays (office closes at 1:00 PM)
• Philanthropic efforts and the J.Crew Cares Program
• Winter Break (at the end of December for eligible full-time associates at the Home Office)
• Opportunity for bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed