Wholesale Operations Associate - Americas

Kurt Geiger•New York, NY

11h•Remote

About The Position

This role is responsible for proactively managing the supply chain and customer service of the USA Wholesale business. The Associate will collaborate with both the USA team and headquarter functions to ensure operational excellence for end customers and department store clients. The position reports into the USA General Manager with a dotted line into the Wholesale Logistics Manager to ensure adoption of global processes and best practices while maintaining operational nimbleness to support local customers.

Requirements

Previous experience in a similar role
Accurate data provision.
Accurate and timely, proactive decision making within the remit of the role.
Timely and accurate maintenance of merchandise systems and data, following department protocol.
Improved customer service.
Effective communication.
Managing own workload to meet department deadlines.

Responsibilities

Oversee the Wholesale supply chain stock post PO creation until final delivery and returns management.
Working closely with the Merchandisers and Buying team, maintain the seasonal tracker to monitor stock flow into the business, sharing data with the DCs and internal Logistics team to plan for peak periods.
Monitoring all delays or disruptions to stock by liaising with Merchandising/Sales team and informing customers in a timely manner - ensuring minimum financial implications for the business.
Assist with the daily / weekly / monthly / seasonal reporting on inbound and outbound deliveries, including invoicing, cancellations and forecast tracking.
Play a proactive role in the maintenance and creation of reporting tools which can be shared with the others in Wholesale team and the wider business.
Provide Franchise Partners with regular delivery schedule updates.
Planning of intake into the DC and ensuring customers delivery deadlines are met.
Collate all outbound customer shipping requirements, to help build a seasonal information pack for the DCs to ensure the business is compliant and minimising costs by streamlining procedures.
Upon receipt of stock in the DC, review against PO’S raised and oversee the allocation process based on the customer priority schedule, organising onward shipping as required.
Liaise with the DCs on a daily basis during peak shipping periods to ensure expedient turnaround of goods and ensure customer invoices are processed in a timely manner.
Provide a first class customer service experience in regards to orders, shipping, returns and cancellations; act as main contact for any enquiry from our Drop Ship customer service partners and provide prompt responses based on clearly defined processes.
Undertake general administration duties, as required by the department.