Operations Manager, Fulfillment Operations

ShipBob, Inc.•North Aurora, IL

10h•$69,998 - $116,663•Onsite

About The Position

As a member of the ShipBob Team, you will grow with an Ownership Mindset, championing continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. You will collaborate with peers and leaders alike, experiencing a high-performance culture and clear purpose. ShipBob is results-driven and clear about what that means: goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When milestones are hit, they are celebrated together. When falling short, the team learns and moves forward.

Requirements

4+ years of leadership experience.
Experience with safety procedures within a distribution center environment.
Established track record of taking ownership and delivering results.
Understanding of Lean and Six Sigma.

Nice To Haves

Degree in Business, Operations, Supply Chain, General Management or a related field, preferred.

Responsibilities

Direct several operational aspects including distribution operations, customer service, human resources, and recruiting.
Ensure that we meet and exceed our merchant’s expectations.
Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility.
Use data driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities.
Hire, train, coach and motivate team members in your facility; you will be responsible for setting the team’s goals and managing them.
Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements.
Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs.
Accountable for ensuring that all operational processes, including receiving, storage, handling, and shipping, maintain the safety, quality, and legality of products.
Supports adherence to standard operating procedures and ensures timely escalation of any product-related issues.
Additional duties and responsibilities as necessary.