Sr. Manager, Field Engineering

Otis Elevator Co. • OTTXH: Texas Home Offices Remote Location, Remote City, TX, 06032 USA, TX

56d • Remote

About The Position

Otis Elevator Company is seeking a highly motivated Sr. Manager, Field Engineering to provide technical support and guidance to field associates. The role supports elevator equipment troubleshooting, field training, continuous improvement, customer communication, and field leadership across an assigned territory. Periodic travel is required.

Requirements

• At least 5 years of relevant technical elevator experience.
• High school degree.
• Ability to work in a highly team-oriented and dynamic environment.
• Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
• Self-motivation and ability to manage multiple simultaneous projects and responsibilities.
• Comfort working in a technical environment using Microsoft-based computer software.
• Strong leadership, goal-orientation, time-management, and organizational skills.
• Working knowledge of Otis and non-Otis software.
• Periodic travel is required.

Nice To Haves

• Bachelor’s degree.
• Experience with current and vintage Otis and non-Otis products.

Responsibilities

• Assist field associates proactively and during emergencies with malfunctioning equipment, determine corrective actions, ensure they are implemented, and advise personnel.
• Provide technical direction to branch adjusters and other field personnel.
• Train personnel on all types of equipment and provide job-site guidance and written information about service, new equipment, and modernization equipment.
• Make regular inspection trips through the assigned territory and consult with service supervisors, construction superintendents, constructors, adjusters, and examiners about product performance problems.
• Assist in designing and delivering field education classes.
• Oversee the quality of service work, new installations, and modernization; monitor first inspection reports and field test and data reports; and resolve related problems.
• Use CRC data to address problems with the units generating the highest number of callbacks in the assigned territory.
• Consult engineering personnel about equipment issues and report and suggest constructive product changes based on field experience.
• Identify recurring problems from complaint patterns, pursue solutions through the relevant organization, and ensure changes are completed within a reasonable timeframe.
• Supervise T.I.P. and Re-Work Log systems to keep costs reasonable and realistic.
• Assist supervisors and superintendents in selecting candidates for adjusting assignments.
• Observe all Otis safety policies and procedures.
• Communicate technical problems to customers at the branch level through face-to-face discussions, phone calls, and written communication; influence and support customers through challenging situations.
• Demonstrate leadership under pressure, present to large groups, influence others, act professionally, support change management with customers, and drive accountability for the OT and field force.

Benefits

• Training and resources to build leadership and capabilities in Sales, Field, Engineering, and Major Projects.
• Employee Scholar Program through which Otis sponsors colleagues to pursue degrees or certification programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED