Sr. Manager, Events & Hospitality

AAON, Inc.•Tulsa, OK

4d•Hybrid

About The Position

The Sr. Manager, Events & Hospitality provides company-wide leadership for corporate events, hospitality services, and corporate travel programs. This position establishes strategies, standards, and processes that create consistent, professional experiences for customers, employees, leaders, and community partners across company locations. The role leads event and hospitality operations, manages budgets and external partners, and collaborates across the organization to align programs with business objectives. The Sr. Manager ensures programs are executed effectively, responsibly, and in alignment with company expectations.

Requirements

Requires a Bachelor's degree in hospitality management, business administration, marketing, or a related discipline
10+ years of progressively responsible experience in corporate events, hospitality, experiential marketing, event consulting, or a related field
3+ years of people leadership experience
Demonstrated experience managing complex events, budgets, contracts, and external vendors
Ability to travel and work outside normal business hours, including occasional evenings and weekends, based on business and event requirements.
Ability to communicate effectively and exchange accurate information with employees, leaders, customers, vendors, and other stakeholders.
Ability to analyze information, establish priorities, solve complex problems, exercise sound judgment, and make decisions in time-sensitive situations.
Ability to remain stationary for extended periods while performing administrative, planning, budgeting, and reporting responsibilities.
Ability to move throughout office, meeting, hospitality, and event spaces to oversee activities and ensure operational readiness.
Ability to occasionally move or position event materials, supplies, or equipment associated with event and hospitality activities.
Ability to manage multiple priorities and maintain attention to detail in environments with changing deadlines and operational requirements.

Nice To Haves

Experience supporting multiple locations and overseeing corporate travel programs or related reporting preferred.

Responsibilities

Develops and leads the company-wide strategy for corporate events, hospitality services, and related programs, ensuring alignment with organizational objectives and stakeholder needs.
Establishes standardized processes, service expectations, planning practices, and operating guidelines for events and hospitality services across company locations.
Provides leadership for complex corporate events, including defining objectives, scope, budgets, timelines, resource requirements, execution strategies, and measures of success.
Leads hospitality operations and establishes standards for catering, meeting support, executive and customer visits, special guests, and other company-sponsored experiences.
Oversees corporate travel programs, including vendor relationships, policy adherence, financial controls, reporting, service performance, and continuous improvement.
Develops and manages departmental budgets, forecasts, expenditures, vendor agreements, and resource plans to support business objectives and responsible use of company resources.
Builds and manages relationships with external service providers and evaluates vendor performance, cost, service quality, operational requirements, and business risk.
Partners with leaders and cross-functional teams to establish priorities, resolve complex operational issues, manage risks, and support consistent event and hospitality execution across the organization.
Evaluates program performance, stakeholder feedback, service levels, costs, and operational results to identify opportunities for improvement and implement scalable practices.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Establishes event planning tools, standards, schedules, contingency plans, and post-event evaluation practices to support consistent execution.
Provides leadership and direction during major events, executive visits, customer engagements, and other high-visibility company activities.
Monitors travel, event, and hospitality spending and identifies opportunities to strengthen financial controls, improve service, and optimize company resources.
Ensures appropriate staffing, scheduling, resources, and operational readiness to support events and hospitality activities across company locations.
Collaborates with marketing, sales, finance, accounting, facilities, information technology, security, administrative teams, and business leaders to coordinate organizational needs and priorities.
Performs other duties as assigned.