Sr. Manager, Enterprise Apps & Architecture

NovaSource Power Services•Chandler, AZ

12d

About The Position

NovaSource Power Services is seeking a Senior Manager to lead its Enterprise Applications team and own enterprise architecture governance across the company. The role is accountable for the application platforms that run the business, including ServiceMax, Dynamics 365 Business Central, the Azure integration layer, Zoho, and the Microsoft low-code estate, and for the team that operates them as products. The Senior Manager chairs the Architecture Review Board, establishes design standards, manages vendor relationships, and leads an order-to-cash transformation program that replaces spreadsheet-driven billing processes with system-governed automation. The position shapes the subsequent application roadmap and reports program value to executive leadership. This is a hands-on leadership role involving architecture and scope decisions, vendor accountability, team development, platform strategy, application support, and program governance. The role is based in Chandler, Arizona, or Houston, Texas. Remote candidates may be considered with travel to Chandler as needed, typically one week per month during program delivery, plus occasional site visits. Work with offshore delivery teams requires some early-morning availability.

Requirements

Ten or more years of experience in enterprise applications, including at least three years leading a team that owns platforms rather than projects.
Experience chairing or running an architecture governance forum and maintaining its decision records.
Track record of owning vendor-delivered programs end to end, including authoring scope, negotiating fixed-price statements of work, and managing acceptance.
Ability to review integration designs, data models, and statements of work and identify problems.
Experience running a release management process with a change record across more than one platform.
Experience managing an application support provider against service levels.

Nice To Haves

Experience with Salesforce or ServiceMax and Dynamics 365 Business Central.
Experience with Azure integration services such as Logic Apps and Service Bus, and Power Platform governance.
Background in field service, energy, or asset management.
Experience establishing governance for AI and automation use cases, including human review controls for agents that write to systems of record.
Order-to-cash or billing process experience.

Responsibilities

Own the health, cost, roadmap, and strategy of the enterprise application stack, including the sequencing of program phases.
Operate platforms as products, with business product owners prioritizing work and technical product owners approving production releases.
Manage Azure integration-layer run costs and platform licensing, including budget alerts and quarterly reviews.
Chair the Architecture Review Board, maintain architecture decision records and integration standards, and decide which designs proceed to build.
Define and maintain use-case tiers and control sets for automation and AI, with approval effort proportionate to risk.
Review integration designs, data ownership decisions, and platform choices, and challenge vendor designs before build.
Own the target state for the application landscape and maintain an accurate current-state inventory.
Own statements of work for the stack, including authoring scope, negotiating commercial terms, managing milestones and acceptance criteria, and controlling changes.
Accept or reject vendor deliverables against defined acceptance criteria and escalate milestone risks early.
Transition delivered components into support, including documentation, runbooks, and knowledge transfer.
Own the application support service, including scope, service levels, and quarterly provider reviews.
Set and enforce release management and change-record processes across the team and vendors; ensure production changes are recorded.
Ensure every integration has a named owner, monitoring, alerting, and a replay procedure.
Manage technical product owners and analysts, set objectives, develop capabilities, and plan platform succession.
Establish the Business Central technical function around the new product owner.
Report program value to leadership against baseline measures, including credit memo reduction, manual touch count, and unbilled aging.
Maintain the business case for each program phase and present subsequent phases to leadership with scope, cost, and expected return.
Deliver the billing transformation within the fixed price and transition it into support with no open severity 1 or 2 defects.
Ensure every production change follows the release process and change record, every new design passes Architecture Review Board review before build, and integrations have owners, monitoring, and replay procedures.
Track credit memo reduction against baseline and report it to leadership quarterly; establish Business Central technical ownership and keep configuration of record current for both platforms; scope, price, and obtain approval for future phases.