Sr. Manager / Director, Capacity Planning & Fulfillment Analytics

1-800-FLOWERS.COM, INC.•Jericho, NY

15h

About The Position

The Capacity Planning, Allocation & Fulfillment Analytics role is responsible for translating demand plans into executable fulfillment strategies across the florist network. This role owns shop-level capacity planning, monthly order allocation, geographic coverage analysis, same-day performance optimization, and fulfillment quality reporting. The position serves as a key cross-functional team lead across to ensure our local network is prepared to meet service, cost, and customer experience goals during both business-as-usual periods and peak holidays. This individual will act as the operational bridge between forecast, florist readiness, allocation strategy, and live execution. During holiday periods, the role will serve as a control-tower leader, helping manage order distribution, capacity constraints, zip-code level interventions, and real-time issue resolution across the network.

Requirements

6+ years of experience in capacity planning, supply and demand planning, allocation, network optimization, fulfillment operations, or a related analytical operations role.
Strong analytical and problem-solving skills, with the ability to convert complex data into practical operating decisions.
Advanced Excel skills required; experience with SQL, Tableau, Sigma, or similar BI/reporting tools preferred.
Experience working with service, cost, quality, and operational KPI reporting in a fast-paced environment.
Proven ability to lead cross-functional workstreams and influence decisions across multiple teams.
Strong judgment and comfort operating in time-sensitive, high-volume periods such as holidays or peak events.

Nice To Haves

Experience in e-commerce, delivery, marketplace, retail, or perishable-product fulfillment environments preferred.

Responsibilities

Lead end-to-end florist network capacity planning by shop, market, delivery date, product, and holiday period.
Translate top-line demand forecasts into daily delivery projections and track and manage to the plan, leveraging different strategies to manage capacity
Influence the order allocation process, balancing florist ratings, cost-to-fulfill, service quality, capacity, and geographic coverage.
Analyze zip-code and shop coverage profiles, including delivery distance, performance, and economics, to identify underperforming geographies for pruning, throttling, reassignment, or expansion.
Evaluate same-day fulfillment performance by shop and geography, and recommend actions to improve service levels, reduce defects, and optimize where same-day volume should flow.
Develop clear shop- and geography-level scorecards that support operational decisions on allocation, shop development, suspension, and network optimization.
Partner with Merchandising and Planning teams to ensure promotional, assortment, and demand changes are reflected early in projections and capacity plans.
Support overall network design and market analysis, including identification of coverage gaps and opportunities to improve performance across the florist network.
Serve as a holiday control-tower leader by helping manage allocation shifts, zip-code level flex and surcharge actions, and rapid response to capacity, florist, weather, systems, or customer-impact issues.
Lead post-holiday and post-event reviews to identify root causes, process gaps, and improvement opportunities for future periods.

Benefits

Medical, dental, vision, life and disability insurance for the associate and family (if applicable)
Flexible Spending Account
Health Savings Account
401k retirement program
Mental health resources/ Employee Assistance Program
80 hours of paid vacation time (accrued on an hourly basis)
9 paid holidays
30% employee discount across our family of brands
Potential eligibility for annual merit-based wage increase, if applicable

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