Sr. Manager, Digital Product - Care Delivery Experience

CVS Health•Work At Home-Texas, TX

3d•$118,450 - $236,900•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This role will report to our Lead Director of Day of Service (DOS) Execution. Our innovative products, industry, and competition are evolving and growing quickly, and we are excited to add to our collective expertise. Our team is guided by the company’s mission to build a healthier place for us all to live and age in. If you’re looking for a rewarding career opportunity and working with a highly motivated and experienced cross functional team that is passionate about solving the hardest problems in the US healthcare system, this is the role for you.

Requirements

Bachelor's degree in business or quantitative field, or an equivalent combination of formal education and experience.
7+ years of professional experience including 5 years of product experience.
Strong track record of driving measurable business outcomes and comfortable owning ambiguous, end-to-end problem spaces that span multiple systems and teams.
Experience in applying AI and automation to improve real-world workflows and patient experiences
A strong track record of delivering products and ensuring customer success
Excellent written and verbal communication skills.

Nice To Haves

Experience working on operationally complex systems (e.g. marketplaces, logistics, supply/demand matching)
Experience building or supporting internal tools used by field teams or operations
An entrepreneurial spirit and be able to work independently and effectively in a results-oriented, efficient environment
Passionate about transforming the US healthcare system and the way care is delivered and paid for with a wholehearted interest in diving into its complexity
Acute focus on the user with ability to express your perspective and what you need to ensure each problem statement clearly traces back to these core points
Innate curiosity, almost obsessively so, with a passion to share knowledge and challenge the status quo to uncover creative solutions

Responsibilities

Maximize appointment completions via intelligent cancellation prevention strategies, reducing no-shows, and recovering at-risk visits.
Operate across patient and clinician communications, service recovery, and internal tooling, while increasing leverage through AI and automation.
Communicate complex concepts, both written and verbally, to influence peers and stakeholders to make decisions or adjust approaches when needed.
Proactively identify user or business needs and recommend innovative solutions.
When necessary, drive tradeoff conversations and negotiate with teams and stakeholders to achieve roadmap objectives.
Deliver incremental user value by having a cross-functional view of the problem.
Develop a clear vision and short term and long-term roadmap with value definitions and measurable output; communicate this roadmap with customers and across the organization.
Coordinate dependencies, communicate timelines, and manage stakeholder expectations across departments and product lines.
Understand high-level strategic levers and drivers of the business.
Develop and measure KPIs for the product to define, track and communicate value delivery.
Understand the healthcare industry, key trends, and current news and movement in the market.