Sr. Manager, Customer Success
McKesson•Work at Home - North Carolina, USA (WNCA), TX
•$98,600 - $164,400
About The Position
Owns post-sale client implementations and ongoing account performance, ensuring successful onboarding, adoption, and measurable value realization. Serves as the primary client partner and internal coordinator, translating clinical and operational needs into effective product use and data-driven insights. McKesson describes itself as an impact-driven Fortune 10 company delivering healthcare insights, products, and services. It emphasizes a culture focused on growth, impact, new ideas, and the health, happiness, and well-being of its employees and the communities it serves.
Requirements
- Degree or equivalent; typically requires 7+ years of relevant experience.
- Minimum 7 years of experience in project management, preferably in a fast-paced or enterprise environment.
- Significant experience in client implementation, account management, or customer success roles.
- Proven ability to independently manage complex, high-impact client engagements.
- Experience influencing cross-functional teams without direct authority.
- Strong client-facing skills, including escalation and performance management.
Nice To Haves
- Project management, healthcare, analytics, or customer success certifications are preferred.
- Healthcare or pharmacy domain expertise.
- Performance reporting and data-driven storytelling.
- Executive-level client communication.
- Change management and adoption enablement.
- Analytical problem-solving.
- Prioritization in complex environments.
- Continuous improvement mindset.
- Anticipation of client and business needs.
Responsibilities
- Own end-to-end post-sale client success, from implementation through sustained performance.
- Lead complex client implementations and onboarding across cross-functional teams.
- Translate client workflows into effective product utilization and reporting solutions.
- Coordinate internal teams to align execution and resolve issues.
- Monitor account health, proactively managing risks and opportunities.
- Deliver against contractual, clinical, and performance commitments.
- Use patient-level and aggregate data to demonstrate outcomes and ROI.
- Lead client escalations to timely resolution with clear accountability.
- Act as a trusted advisor to clients and an internal subject-matter resource.
Benefits
- Competitive compensation package.
- Annual bonus or long-term incentive opportunities may be offered.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
