Sr Customer Success Manager

ServiceNow•Austin, TX

15h

About The Position

ServiceNow is seeking a Senior Technical Customer Success Manager (T.CSM) to help platinum-level customers achieve strategic objectives and maximize value from the Armis platform. The role combines customer success strategy with hands-on technical delivery, including platform deployment and configuration. The T.CSM aligns use cases with customer goals, supports adoption and operationalization, and identifies growth opportunities by matching Armis innovations and capabilities to business needs. The role also serves as a business liaison between customers and Armis teams, coordinating with executives, Product Management, Engineering, Sales, Training and Enablement, and other groups.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field, or relevant certifications such as CISSP, Security+, or CEH.
At least 7 years of experience as a Customer Success Manager, Technical Account Manager, or in a related customer-facing technical role.
At least 6 years of experience in network engineering, architecture, support, or design.
At least 6 years of experience in service delivery or technical account management in post-sales and/or pre-sales environments.
Strong communication and presentation skills with technical and executive audiences.
At least 3 years of experience in IT, security, healthcare technology, or similar environments.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Nice To Haves

Knowledge of healthcare/ICT devices, manufacturers, or applications.
Experience securing IT, IoT, or healthcare systems.
Familiarity with scripting languages, preferably Python.
Ability to travel up to 20–25% per quarter.

Responsibilities

Lead adoption and implementation plans for platinum-level customers to ensure value realization from the Armis platform.
Understand customer use cases and recommend ways to improve security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Advocate for customers within Armis and coordinate across teams to meet customer objectives.
Ensure deployments and configurations align with key business use cases and are delivered on schedule.
Stay current on third-party integrations and how they interact with Armis in customer environments.
Serve as a subject matter expert in the relevant area of technical proficiency.
Partner with Product, Engineering, Support, and Sales teams to drive account success.