Sr Customer Success Manager
About The Position
ServiceNow is seeking a Senior Technical Customer Success Manager (T.CSM) to help customers achieve strategic objectives and maximize value from their Armis Platform investment. The role aligns customer use cases with CISO goals, identifies growth opportunities by connecting product innovations and capabilities to business goals, and guides customers in adopting and operationalizing the platform. It requires hands-on technical delivery and configuration. The T.CSM serves as a business liaison between customers and Armis cross-functional teams, including executives, Product Management, Engineering, Sales, Training and Enablement, and other groups. The Customer Success Team emphasizes collaboration and exceptional customer outcomes. The role works with platinum-level customers and technical stakeholders and decision-makers, advocating for customers and coordinating internal teams to support their objectives.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field, or relevant certifications such as CISSP, Security+, or CEH.
- At least 7 years of experience as a Customer Success Manager, Technical Account Manager, or in a related customer-facing technical role.
- At least 6 years of experience in network engineering, architecture, support, or design.
- At least 6 years of experience in service delivery or technical account management in post-sales and/or pre-sales environments.
- Strong communication and presentation skills across technical and executive audiences.
- At least 3 years of experience in IT, security, healthcare technology, or similar environments.
- Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
Nice To Haves
- Knowledge of healthcare/ICT devices, manufacturers, or applications.
- Experience securing IT, IoT, or healthcare systems.
- Familiarity with scripting languages; Python is preferred.
- Ability to travel up to 20–25% per quarter.
Responsibilities
- Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
- Understand customer use cases and recommend ways to improve security posture and platform utilization.
- Build and maintain trusted relationships with technical stakeholders and decision-makers.
- Act as the customer advocate within Armis and coordinate across teams to meet customer objectives.
- Ensure deployment and configuration align with key business use cases and are delivered on schedule.
- Stay current on third-party integrations and how they interact with Armis in customer environments.
- Serve as a subject matter expert in the candidate’s area of technical proficiency.
- Partner with Product, Engineering, Support, and Sales teams to drive account success.
Benefits
- Health plans, including flexible spending accounts.
- 401(k) plan with company match.
- Employee Stock Purchase Plan (ESPP).
- Matching donations.
- Flexible time away plan.
- Family leave programs.
- Equity when applicable.
- Variable/incentive compensation; sales positions generally offer an On Target Earnings (OTE) incentive compensation structure.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
