Sr. Manager, Customer Excellence and Logistics

Henkel group • Stamford, CT

3d • $124,000 - $165,000 • Hybrid

About The Position

This position is with Henkel's Consumer Brands business unit, focusing on Laundry & Home Care and Hair products. The role involves shaping the future through innovation, sustainability, and collaboration, leveraging trusted brands and cutting-edge technologies. Employees are empowered to bring the best products to people worldwide and are encouraged to learn new skills, advance their careers, and make an impact.

Requirements

• Bachelor's degree required
• 5 or more years related supply chain experience, preferably in a consumer products or manufacturing organization
• Demonstrated leadership skills
• Project management, six sigma, or other related skills
• Knowledge of supply chain/logistics in a consumer products or related industry preferred
• Excellent written and verbal communication
• Strong organization, planning, problem solving, and analytical skills
• Highly motivated; enthusiastic, energetic, capable of working in a fast-paced environment
• Excellent interpersonal and strong customer focus skills with the ability to build effective working relationships across functional areas

Responsibilities

• Create process & policy documentation in accordance with global guidelines and local strategic objectives.
• Lead cross-functional collaboration to ensure customer-centric process design and execution, aligning with broader supply chain and commercial goals.
• Serve as a subject matter expert in customer excellence & logistics, providing strategic input during system enhancements or business transformations.
• Create and conduct training material for all key business process for the Customer Excellence and Logistics organization.
• Perform process reviews to identify and help implement continuous improvement exercises.
• Act as part of the local project council to help establish appropriate priority levels to work within a set of constraints and approach each project from a position of leadership and be an example in continuous improvement.
• Develop Customer Excellence & Logistics team members analytical skills, both qualitative and quantitative, to help strengthen results and bench talent.
• Integration of several reporting tools (SAP and external tools) into comprehensive dashboard reports for management attention and guidance.
• Development of process documentation to be used implementing surplus reporting functions within our shared service center.

Benefits

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager