Manager, Customer Excellence

Henkel group • Stamford, CT

7d • $110,000 - $145,000 • Hybrid

About The Position

This position is with Henkel's Consumer Brands business unit, which focuses on delivering Laundry & Home Care and Hair products globally. The role offers opportunities for employees to learn new skills, advance their careers, and make an impact within the organization. The Manager, Customer Excellence will serve as the primary supply chain contact, leading customer engagement and building partnerships. They will execute strategic initiatives to drive value, improve efficiency, and identify process enhancements, applying a growth mindset and a cross-functional supply chain perspective. This role requires a self-starter with strong ownership and entrepreneurial decision-making, focused on driving continuous improvement and innovation in order management and cycle times to enhance responsiveness. Collaboration with cross-functional teams such as Sales, Logistics, Planning, and Customer Collaboration is essential to meet service, inventory, and performance targets. The role involves leading and communicating performance improvements in key metrics like Fill Rate, In-Stocks, Service Level, and On-Time, utilizing expertise in supply chain systems and operations including EDI, warehousing, scheduling, and demand planning.

Requirements

• Bachelor’s degree in supply chain, Business Administration, or a related field preferred (or equivalent professional experience).
• Expert knowledge of SAP modules (specifically Order-to-Cash/SD) to execute order processing, monitor inventory, and track shipments.
• Proven track record managing the end-to-end order lifecycle from initial ingestion to final delivery and billing.
• Deep understanding of major retailer supply chain requirements to maximize On-Time In-Full metrics and prevent compliance fines.
• Strong history of collaborating directly with retail replenishment teams and buyers to streamline logistics.
• Ability to align customer service workflows with internal Sales, Logistics, Warehousing, and Finance teams.
• Advanced capability in Microsoft Excel (Pivot Tables, VLOOKUPs) and BI tools to audit fulfillment performance.
• Experience hiring, training, and mentoring a high-performing team of customer service specialists.

Responsibilities

• Serve as the primary supply chain contact, leading customer engagement and building trusted partnerships.
• Execute strategic initiatives to drive value creation, improve efficiency, and identify process enhancements.
• Apply a growth mindset with an end-to-end, cross-functional supply chain perspective.
• Act as a self-starter with strong ownership, accountability, and entrepreneurial decision-making.
• Drive continuous improvement and innovation in order management and cycle times to enhance responsiveness.
• Collaborate with cross-functional teams (Sales, Logistics, Planning, Customer Collaboration) to meet service, inventory, and performance targets.
• Lead and communicate performance improvements in key metrics (Fill Rate, In-Stocks, Service Level, On-Time), leveraging deep expertise in supply chain systems and operations (EDI, warehousing, scheduling, demand planning).

Benefits

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager