SR Manager Credit & Collection Strategy

Iron Mountain • Tennessee - Remote, TN

1d • Remote

About The Position

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Requirements

• 8+ years of progressive experience in Credit & Collections, Finance Operations, or Revenue Management, including leadership of managers and distributed global teams.
• Proven expertise in risk segmentation, predictive analytics, AI-driven portfolio scoring, dynamic collection playbooks, and automated workflows.
• Deep experience leveraging Oracle ERP for collections strategy development, workflow configuration, and system-driven optimization.
• Strong track record of driving working capital gains, DSO reduction, and bad debt minimization.
• Excellent cross-functional communication and stakeholder management capabilities across GBS, Finance, and Sales leadership.
• Bachelor's degree in Finance, Accounting, Business Administration, or related field.

Responsibilities

• Architect and drive the enterprise-wide evolution of credit and collections, transitioning the organization from reactive transactional processing to a predictive, intelligence-led operating model.
• Continuously evaluate, test, and integrate emerging AI capabilities, longitudinal behavioral analytics, and predictive decision-intelligence tools to maintain a forward-looking strategy.
• Establish dynamic account segmentation frameworks utilizing multi-variable AI-driven portfolio scoring to categorize accounts by risk, payment trajectory, and influenceability.
• Design and deploy automated collection playbooks and Oracle system workflows that optimize collector capacity and target intervention where it creates maximum financial value.
• Align credit risk evaluation with commercial objectives to enable sustainable revenue growth while mitigating bad debt exposure.
• Leverage predictive analytics and automated workflows to accelerate cash velocity, driving measurable DSO reduction and BDE gains.
• Set performance targets and maintain oversight over portfolio health, past-due metrics, and bad debt exposure across customer segments.
• Establish an overarching credit framework and dedicated credit function to govern policy and align collection strategies closely with Sales and Operations.
• Develop and execute a service suspension framework with full buy-in and alignment across Sales, Operations, and GBS/Finance leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior