Credit and Collection CSR

Mirabito Holdings•Binghamton, NY

2d•Onsite

About The Position

This is a full-time, hourly, non-exempt position responsible for handling various credit, collections, and accounts receivable responsibilities in a high-paced environment. The role involves resolving customer inquiries, managing past due accounts, and ensuring adherence to company policies and collection laws.

Requirements

Previous customer service experience preferred.
Excellent communication, analytical, and organizational skills.
Enthusiastic, positive approach with the ability to work in a collaborative team environment.
Strong working knowledge of Excel and the ability to use other Microsoft office products.
Strong analytical skills and attention to detail.
The ability to communicate professionally and effectively both written or verbally.
Must be able to remain in a stationary position 90% of the time.
Adhere to company policies and procedures 100% of the time.

Responsibilities

Collect payments on past due bills.
Provide strong customer service, both internally and externally.
Inform customers of overdue accounts and facilitate a commitment to repay debt.
Ensure all customer information is correct, including phone numbers and addresses.
Submit accounts to third party collection agencies as required.
Assist in managing state funded energy assistance programs.
Follow federal and state laws dealing with debt collection.
Report to work as scheduled with minimal absenteeism or tardiness.
Attend job related training and informational seminars as requested.
Perform other related duties as assigned.