Sr. Manager, Creative Operations

Roku•Santa Monica, CA

13h•Hybrid

About The Position

Roku is seeking a Senior Manager, Creative Operations to lead the end-to-end operational engine of the Project Management team for Roku’s Brand & Creative Studio. This role is crucial for creating clarity, driving scalable processes, and enabling the team to deliver high-quality creative work efficiently. The ideal candidate is a strategic leader with experience in building and evolving project management and operations practices within creative organizations, preferably in the streaming or entertainment industry. They should be a proactive partner, adept at systems and process design, with a pragmatic approach to problem-solving and a self-starter attitude. This role requires the ability to influence senior stakeholders and adapt to changing business needs, using data to make decisions in ambiguous situations. Success in this role is defined by the team's success.

Requirements

8-10+ years of experience in creative operations, marketing operations, or project management, with significant experience in integrated marketing or creative development.
5+ years of people management experience leading project management / operations teams in an in-house creative organization or agency.
Demonstrated success building and evolving processes and frameworks for creative or marketing organizations.
Proven track record driving cross-functional alignment across marketing, product, content, advertising, and other partners, including working across multiple time zones and geographies.
Experience implementing and optimizing project management tools and systems such as Asana, Workfront, Airtable, Jira, or similar.
Strong proficiency in Excel/Sheets and presentation tools.
Skilled communicator with strong verbal, presentation, and written communication skills.
Ability to succinctly communicate with executives, stakeholders, and creatives.
Comfortable making data-informed decisions in ambiguous, fast-changing environments.
Ability to balance speed, quality, and risk.
Demonstrated experience mentoring and growing talent, creating clarity on roles and expectations, and supporting career development.

Nice To Haves

Experience in streaming, entertainment, or subscription business is strongly preferred.
Experience evaluating and/or implementing AI and automation tools within creative or marketing workflows is a plus.
Bachelor’s degree in marketing, Communications, Business, or related discipline is preferred, but not required.

Responsibilities

Lead the day-to-day and long-term evolution of the Project Management and Operations team within the Creative Studio.
Ensure product teams have the necessary tools, processes, and resources to deliver creative work on time, within budget, and on brief.
Serve as a primary point of contact between the Creative Studio and cross-functional partners for planning, prioritization, and status updates across multiple time zones and geographies.
Own resource and prioritization management, measurement, and reporting, reconciling quarterly reporting against capacity.
Manage and facilitate relationships with vendors of the Creative Studio, including securing resourcing and overseeing contracts.
Establish and refine operational frameworks, SLAs, reporting, and standards for how the Creative Studio partners with Marketing, Product, and Advertising.
Refine global workflows and tooling to make working with the Creative Studio simple and predictable.
Manage and grow a high-performing project management team, providing direction, coaching, and career growth opportunities.
Foster a culture of accountability, collaboration, and continuous improvement within the team.
Identify and champion AI and automation opportunities to streamline workflows, improve efficiency, and enhance work quality.
Model Roku’s culture and values, acting as a culture carrier within the Brand & Creative team and the broader organization.
Evangelize Roku's work and standards to build trust and partnership.