Sr Manager - Communications & Change Management

CVS Health • Hartford, CT

1d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This role is an individual contributor - no direct reports The Senior Manager, Communications & Change Management is a key contributor within the Operational Readiness team under the UM Center of Excellence, responsible for leading change management and communications for high‑impact initiatives across UM Innovation, automation, and operational enablement. This role owns the end‑to‑end execution of change strategy and communications for select initiatives. They will translate complex process and technology changes into clear, actionable communication materials that enable leaders and operations teams to successfully adopt new ways of working. The Senior Manager operates with strong cross‑functional influence, and hands‑on delivery responsibility in a fast‑paced, matrixed environment.

Requirements

• 8+ years of experience in a corporate or healthcare environment, supporting complex, cross‑functional initiatives
• 7+ years of communications experience, including 4+ years focused on communications strategy
• 2+ years of change management experience
• Demonstrated ability to translate complex concepts into clear, actionable messaging
• Strong stakeholder management skills with experience influencing without authority
• Exceptional written and verbal communication skills
• Strong project management and presentation (PowerPoint) capabilities
• Executive presence, strong judgment, and ability to manage multiple priorities in a fast‑paced environment

Nice To Haves

• 10+ years of experience in healthcare or large corporate environments
• PROSCI certified
• Experience supporting innovation, automation, or system‑enabled change initiatives
• Experience in events, social media, consulting, or communications agency environments
• Masters Degree preferred

Responsibilities

• Develop, own, and execute communications plans that support operational readiness and innovation initiatives for UM COE and UM Innovation
• Create and manage multiple communication channels and assets including executive messaging, toolkits, presentations, videos, roadshows, and training materials
• Translate complex strategies, automation efforts, and technical designs into clear, compelling messaging that drives awareness and adoption
• Develop and maintain core communications materials such as key messages, executive briefings, fact sheets, and campaign plans
• Support special initiatives through strategic presentations, executive engagement support, and authored content across internal channels
• Partner closely with UM Innovation, operational readiness leads, business support teams, and technology partners to align communications and change activities with project delivery
• Influence stakeholders across levels and functions without direct authority, balancing competing priorities and perspectives
• Serve as a key CVS–Aetna Communications liaison, ensuring effective coordination, reporting alignment, and content optimization across platforms
• Lead and develop communications team members through coaching, prioritization, and feedback
• Use qualitative feedback and performance metrics to drive continuous improvement in communication reach, standards, tools, best practices, quality, effectiveness, and colleague experience

Benefits

• medical
• dental
• vision coverage
• paid time off
• retirement savings options
• wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree