Sr. Manager, Commercial Service

McCrometer•Loveland, CO

67d•Hybrid

About The Position

McCrometer, a Veralto company, is a global leader in flow instrumentation, designing, developing, and manufacturing world-class flow measurement equipment for industries such as oil and gas, agriculture and irrigation, water and wastewater systems management, and industrial processes. The company is seeking a Senior Manager, Commercial Service to lead McCrometer's DDS and commercial service function. This role has direct ownership of service contract revenue, customer retention, and delivery performance. It offers an opportunity to shape a high-visibility commercial function and expand leadership impact across a complex, cross-functional environment. The position reports to the VP, Marketing & Strategy and is a hybrid role based in Loveland, CO. The role involves building scalable processes for contract renewals and rental fleet management, converting recurring service opportunities into revenue, and establishing the operational foundation for software-enabled service growth. Collaboration with Sales, Service Administration, Finance, Product Management, Software, Operations, and Field Service Partners is key to aligning service execution with revenue outcomes and customer experience. The role also involves partnering with the Loveland facility for inventory visibility, demand planning, and resolving operational escalations related to the open channel manufacturing cell and DDS rental fleet. Success metrics include achieving contract renewal targets, reducing customer downtime through proactive service delivery, and implementing scalable process improvements within the first 12-18 months.

Requirements

Bachelor's degree in Business, Engineering, Operations, or a related field; or equivalent professional experience in service, commercial operations, product management, finance, or technical business leadership.
Progressive experience building team capability, clarifying roles and decision rights, and managing cross-functional priorities through organizational change.
Experience in field service, service sales, customer success, commercial operations, or recurring revenue business models, with direct accountability for revenue retention, renewal performance, and margin discipline.
Demonstrated experience managing contract lifecycles, renewals, revenue forecasting, and KPI-driven performance management in a customer-facing service environment.
Experience applying continuous improvement tools — including standard work, root cause analysis, problem solving, and daily management — to expose performance gaps and drive countermeasures through completion.

Nice To Haves

Advanced degree (MBA or equivalent) in Business, Finance, Engineering, or a related discipline.
Experience with software-enabled service models, data hosting, or SaaS-adjacent recurring revenue structures.
Background in flow instrumentation, water/wastewater, agriculture, or industrial measurement industries.
Experience managing Field Service Partner relationships, including performance agreements, service quality reviews, and cost controls.

Responsibilities

Own DDS and commercial service bookings, revenue, and renewal forecasting; partner with Finance and Sales to deliver accurate monthly results and identify margin improvement opportunities.
Drive full contract lifecycle execution — new contracts, renewals, expired contract recapture, and cancellations — ensuring accuracy, on-time delivery, and proactive customer communication in partnership with Service Administration.
Support Sales in developing RFP/RFI responses for new and renewal DDS contracts, with a focus on accretive margin and sustainable revenue growth.
Lead DDS customer success for strategic accounts, including structured monthly and quarterly business reviews that reinforce retention, renewal health, and instrument uptime performance.
Establish and manage KPIs across instrument uptime, reporting completion, service responsiveness, issue aging, customer satisfaction, and renewal health; use performance data to drive continuous improvement.
Manage Field Service Partner (FSP) performance against defined operating expectations, documentation standards, service quality targets, and cost controls to improve uptime and reduce unnecessary repeat visits.
Lead, coach, and develop DDS and commercial service associates by clarifying roles, decision rights, daily management routines, and measurable performance expectations.
Build standard work for intake, quoting, contract handoffs, service coordination, customer communication, issue escalation, and project closeout to scale consistent, repeatable service delivery.
Partner with Finance to establish project-level P&L visibility and consistent cost allocation across headcount, FSP spend, software and data hosting, cross-charges, and rental fleet costs.
Coordinate with the open channel manufacturing cell, McCrometer Operations, and the Loveland facility to align DDS rental fleet demand planning, inventory levels, return flow, repair priorities, and delivery commitments.