Sr. Manager Client Services
About The Position
The Sr. Manager Client Services is responsible for leading the execution of large-scale programs and projects, with a focus on driving client satisfaction and business growth. This role ensures effective day-to-day management for both internal and external clients while strengthening key client and retailer relationships. In addition to overseeing program management, research, status reporting, and budget tracking, the Sr. Manager is accountable for the creation and strategic implementation of initiatives that drive participation in Experiential services, ensuring alignment with broader business objectives. The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Requirements
- Bachelor's Degree or equivalent experience is required
- 3-5 years of experience in Consumer products, brand, or agency, sales
- Possess negotiation, project management and research, analysis, and presentation skills
- Good Sales presentation and development skills
- Creative thinker and self-starter who can effectively handle multiple tasks and projects simultaneously
- Excellent written and verbal communication skills
- Ability to build and maintain strong client relationships
- Proficient is MS Word, Outlook, Excel, PowerPoint
Nice To Haves
- Experience in event execution and/or sales preferred
- Experience in event execution and / or sales preferred
Responsibilities
- Develop short-term strategic plans to exceed client goals and deliver on company priorities
- Provide support for internal or external clients with day-to-day program management, proposal development, research projects, status reports, meeting recaps, and budget tracking
- Develop effective client and retailer relations to facilitate communication and execution with internal departments to ensure that deliverables are successfully achieved
- Event/Program Management, to potentially include, program timeline development and management, cost management, pre- and post-promotional analysis, and reporting based on outlined SOPs and best practices
- Train, coach, and supervise direct report(s)
- Sets goals and operational objectives to achieve operational results. Delegate tasks as appropriate for direct reports
- Direct Reports- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
- Indirect Reports- May delegate work of others and provide guidance, direction and mentoring to indirect reports
Benefits
- Full-Time Benefits (Medical, Dental, Vision, Life)
- 401(k) with company match
- Training and Career Development
- Generous Paid Time-Off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
