Sr Client Manager

NTT Ltd.•Georgia, United States of America, VA

2d•$115,000 - $213,000•Remote

About The Position

The Senior Client Manager is an advanced subject matter expert. This is a quota-bearing sales persona, and the primary responsibility of the role is to take full ownership of assigned accounts, retain these clients and find new business. The role will also include hunting into new identified accounts to drive Infrastructure Solutions. Some of these accounts may be existing NTTD customers, but not for Infrastructure services. Some total whitespace. The assigned accounts will be in the BFSI vertical. The focus of this role is to manage and grow relationships in order to drive land, expansion and renewals across all solutions within assigned accounts. The Senior Client Manager is required to pursue leads identified by aligned lead generation representatives/business development representatives.

Requirements

Bachelor's degree or equivalent in business or a sales related field.
10+ years of overall technology sales experience with several years of resale/VAR experience.
Extensive experience selling Infrastructure Solutions such as secure networking, collab, contact center, hybrid datacenter, security, etc.
Experience working in a global matrixed environment.
Experience working with OEM partners such as Cisco, Palo Alto, HPE, Dell, Etc.
Advanced experience in a global partner management role.
Advanced experience in a sales environment and/or customer service role.
Advanced experience in the IT or professional services industry with a focus on business development and/or sales.
Advanced experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
Advanced sales orientation with experience working with clients and business teams to create sales-orientated solutions and services.
Advanced experience gained in a similar client manager role.
Advanced experience working with Salesforce.com contact platform.

Nice To Haves

Relevant vendor certifications would be advantageous.

Responsibilities

Manages and grows relationships to drive land, expansion and renewals across all solutions within assigned accounts in the BFSI vertical.
Pursues leads identified by aligned Lead Generation/Business development representatives.
Minimizes churn and maximizes retention in assigned accounts.
Drives client satisfaction throughout the entire lifecycle of the clients’ buying process.
Responsible for working in a highly matrixed environment and providing global sales orchestration.
The role will also include hunting into new identified accounts to drive Infrastructure Solutions. Some of these accounts may be existing NTTD customers, but not for Infrastructure services. Some total whitespace.
The assigned accounts will be in the BFSI industry.
Generates demand by assisting clients to identify current needs and then effectively articulate how the company can add value through its services and solutions.
Influences and works closely with vendors/partners to achieve required results.
Uses company sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast.
Develops open and effective channels of communication in with each client within the assigned account.
Encourages revenue growth by inspiring clients to additional services.
Becomes the reliable point of contact for clients that is required to establish a strong business relationship.
Takes ownership of a range of accounts within the assigned segments.
Determines the best solution requirements for each client that can be deployed by other departments.
Builds enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for the organization.
Develops and/or aligns governance and compliance policies in own practice area to identify and manage risk exposure liability.
Monitors and controls financial governance and compliance throughout an area of specialization in order to manage financial cost.