Sr. Manager, Client Services

Roku•New York, NY

1d•$171,500 - $209,700•Hybrid

About The Position

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. At Roku, we like to say that there are no bystanders, and that is as true in the advertising team as it is in any other facet of the company. We work together to ensure our clients understand this new world of advertising, that they are making the best possible decisions to support their own goals, and drive advertiser interest and engagement across the board. The Client Services team is responsible for managing and growing Roku's partnerships with Advertisers and ultimately enabling our clients to reach their business objectives. The Senior Manager, Client Services is a leadership role responsible for overseeing the strategic account management function within Roku's advertising organization. This role is central to maintaining and expanding client relationships, ensuring the delivery of effective advertising solutions, and driving the overall growth of client partnerships. The Senior Manager will lead a team focused on executing high-volume, high-impact direct and programmatic campaigns, with an emphasis on cultivating strong relationships with performance-minded Media and Entertainment partners. This individual will be responsible for driving incremental revenue, upselling opportunities, and revenue retention across their team's portfolio. The role requires close collaboration with cross-functional teams to ensure operational excellence, efficient resource allocation, and alignment with client objectives. The Senior Manager will also implement performance metrics and reporting systems to monitor and continuously improve team and client outcomes.

Requirements

8+ years of experience in account management within the advertising or media industry
Background working with Media and Entertainment or Publisher clients
Experience in programmatic advertising, including familiarity with DSPs, SSPs, DMPs, and ad exchanges
Track record of managing large-scale operations and delivering strong results in a fast-paced environment
Leadership experience with the ability to inspire, motivate, and develop high-performing teams
Strong communication, negotiation, and interpersonal skills
Strategic thinking with a customer-centric mindset and a focus on driving business growth
Ability to collaborate effectively across departments and with senior leadership
Experience conducting business reviews and translating client feedback into actionable strategies

Nice To Haves

Curious, adaptable builders, who can show how they've used AI, agents, or automation to move faster, improve quality, and scale their impact.
Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly.
Above all, they bring curiosity, adaptability, and sound judgment.

Responsibilities

Serve as the primary executive contact for key clients, building and maintaining strong long-term relationships across client direct and agency teams
Oversee the execution of performance advertising solutions that meet client objectives and exceed KPIs
Conduct regular business reviews with clients to assess campaign performance, identify growth opportunities, and address challenges
Lead a team focused on driving incremental revenue, upselling, and revenue retention
Manage and develop Managers of Client Services and Account Managers
Oversee operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards
Implement performance metrics and reporting systems to monitor and improve team and client outcomes
Drive continuous improvement initiatives to enhance service delivery and operational efficiency
Collaborate across departments and with senior leadership to align client strategies with broader organizational goals
Partner with internal teams to ensure seamless campaign execution across direct and programmatic channels