Sr. Manager, Business Development - North America

CloudBees Inc•Denver, CO

1d•$190,000 - $230,000•Remote

About The Position

We are looking for a driven and experienced Senior Manager to lead our North America Business Development Representative (BDR) team. In this role, you will own the front-line pipeline engine that fuels our revenue growth—recruiting, coaching, and developing a high-performing team of BDRs while partnering closely with Sales, Marketing, and Revenue Operations to build a world-class outbound and inbound motion. Your mission is to build and lead a high-performing human + AI BDR / sales development organization that scales pipeline generation. This is a player-coach role for someone who thrives at the intersection of strategy and execution. You bring both the analytical rigor to optimize pipeline metrics and the people instincts to bring out the best in early-career talent.

Requirements

5–7+ years of BDR/SDR experience in a B2B SaaS environment, including at least 1–2 years in a team lead or management capacity.
Partner with Sales Leadership and Revenue Operations to redesign workflows around AI and automation.
Serve as a thought partner to executive leadership on the future of prospecting and pipeline generation.
Demonstrated track record of hitting or exceeding pipeline generation targets as an individual contributor and/or manager.
Strong coaching skills with the ability to give direct, constructive feedback and develop early-career professionals.
Proficiency with modern sales tech stack: Salesforce (or equivalent CRM), Outreach or Salesloft, LinkedIn Sales Navigator, and intent data tools (e.g., Bombora).
Data-driven mindset—comfortable pulling reports, identifying trends, and using insights to make decisions.
Excellent written and verbal communication skills with sharp attention to detail.

Nice To Haves

Experience leveraging generative AI tools (e.g., ChatGPT, Claude, Gemini, Copilot, AI SDR platforms) to improve prospecting, messaging, coaching, and operational efficiency.
Demonstrated success implementing AI-driven workflow improvements that increased pipeline generation, conversion rates, or team productivity.
Experience managing BDR teams at a high-growth or PLG SaaS company (Series B through public).
Familiarity with account-based sales and marketing (ABM/ABS) motions.
Exposure to both SMB/mid-market and enterprise segments.
Experience building or refining onboarding programs, playbooks, or certification frameworks.
Background as a top-performing BDR or AE before transitioning to management.

Responsibilities

Drive adoption and best practices for AI-powered sales development across the BDR organization.
Leverage AI tools to improve prospect research, account prioritization, personalization at scale, and outreach effectiveness.
Partner with RevOps and GTM Systems teams to evaluate and deploy emerging AI technologies that increase team productivity and pipeline generation.
Own the evolution of the BDR operating model, including AI-enabled prospecting, automation strategy, workforce productivity, and future talent development.
Directly manage a team of 6–15 BDRs across outbound and inbound coverage in North America.
Build a coaching-first culture through structured 1:1s, call reviews, skills training, and career development planning.
Hire, onboard, and ramp new BDRs to full productivity within 60–90 days.
Create individualized development plans and clear promotion paths for top performers.
Foster a high-energy, inclusive team culture grounded in accountability and continuous improvement.
Own the team's pipeline contribution targets—qualified meetings held, SAOs, and pipeline dollar value.
Drive both outbound prospecting (cold outreach, sequences, LinkedIn) and inbound follow-up motions across the NA territory.
Monitor and improve key funnel metrics: activity rates, conversion rates, average response times, and pipeline aging.
Partner with Revenue Operations to ensure accurate forecasting, clean CRM hygiene, and actionable reporting.
Hold the team accountable to daily, weekly, and monthly activity and outcome targets.
Collaborate with Marketing on campaign alignment, messaging, ICP targeting, and inbound SLA adherence.
Work closely with Account Executives and Sales leadership to ensure smooth BDR-to-AE handoffs and feedback loops.
Partner with Enablement to develop and iterate on playbooks, sequences, objection handling frameworks, and new product messaging.
Provide market and competitive intelligence back to Product Marketing and GTM leadership.
Contribute to territory planning, segmentation strategy, and headcount modeling.
AI adoption and utilization across the BDR team.
Reduction in administrative workload through AI-assisted processes.