Sr Manager - Business Data (Logistics CS)

EssilorLuxottica Group•McDonough, GA

24d•Onsite

About The Position

The Sr Manager - Business Data (Logistics CS) will lead and oversee both the Logistics Customer Service team in North America. This position is critical for driving a smooth communication & alignment between the North American Logistics Operations and our internal customers / stakeholders, with a clear focus on preventative problem solving and continuous improvement. As the main link between Logistics Operations and Businesses (Ecommerce, Retail, Wholesale, RXO) the mission is to champion the Voice of the Customer (VOC). EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses, serving over 150 countries with a global supply chain managed with cutting-edge technology. The company has a community of over 200,000 dedicated employees worldwide.

Requirements

Bachelor’s degree in highly analytical and quantitative areas such as: Business, Finance, Strategy, Economics, Statistics, or related field
10+ years of relevant experience in strategy, business intelligence, customer service and/or analytics
Strong ability to build cross functional relationships and influence business partners
Strong analytical and critical thinking skills
Strong Communication Skills: ability to clearly convey very complex ideas in simple easy to understand ways – both in writing and verbally
Technical Software Expertise: knowledge of statistical packages (R), financial modeling (Excel) and presentation (PowerPoint)
Systems implementation experience

Nice To Haves

MBA or Master’s degree in highly analytical and quantitative areas such as: Business, Finance, Strategy, Economics, Statistics, or related field
Customer Service or Logistics experience

Responsibilities

Manages, leads and develops the Logistics Customer Service Team.
Drives the alignment of Logistics strategy with market requirements.
Instills a culture of excellence, promoting a proactive approach to prevent and resolve issues that might affect customer experience.
Gathers and validates customer requirements to ensure the logistic performance is in line with customer expectations.
Liaise with Executive Teams, Commercial teams and Operations Teams, to manage an optimal communication flow that allows for a prompt identification of issues and solutions understanding logistics processes and how they translate into KPIs.
Guarantees that business priorities are respected by Logistics operations in terms of what and when to ship, enabling Markets to achieve sales forecasts and targets while respecting service levels.
Manages shipping activities related to Routing (appointment) customers by leading a dedicated team that guarantees orders are properly routed on customer portals and carriers are scheduled for pickup.
Leads and motivates cross functional teams to follow up on order flow in order to assure respect of KPIs and limit exceptions generation.
Manages and monitors logistics quality mistakes reported from customers (claims / chargebacks) in order to decrease them by identifying process improvements and / or process flaws at the DC or on the transportation.
Influences teams from all departments of the organization to achieve the company goals and priorities of volumes, service and quality.
Converts a good idea into a reality to deliver value.