Sr. Manager - Benefits Operations

ADP•Alpharetta, GA

About The Position

ADP is hiring a Sr. Manager, Benefits Operations to lead a team responsible for the development, processing, and transmission of benefits enrollment and eligibility data files. The role focuses on transforming data for clients’ vendors to support successful benefits administration, maintaining strong client partnerships, and supporting business migrations between tools, protocols, and standards established by ADP Product Development and the Global Security Organization. The manager provides direction and prioritization, ensures accurate and timely work, and serves as a resource for associates. The role includes coaching, performance feedback, career development, and training, as well as representing ADP in client interactions and escalations. The manager monitors processes and outcomes, coordinates with other ADP product areas, resolves complex client issues, and identifies opportunities to automate or streamline work. A college degree is not required; relevant experience or military experience may qualify.

Requirements

Eight to ten years of related implementation, account management, or operational experience involving benefits, human resources information systems, and/or system implementation.
Ability to manage high-complexity client service involving multiple applications.
Proven ability to identify, diagnose, and resolve problems of varying complexity, prioritize critical client issues, and identify department needs.
Clear communication with teams and clients, both verbally and in writing.
A college degree is not required.
Relevant military experience may be considered.

Nice To Haves

Prior experience with data transformation Extract, Transform, and Load (ETL) tools.
Management, supervisory, and HR-related skills.
Ability to identify, diagnose, and resolve issues affecting Benefits Operations.
Ability to develop and maintain effective working relationships.
Ability to coordinate the work of others to accomplish general objectives.
Ability to manage time and resolve client conflicts.

Responsibilities

Lead and direct Benefits Operations associates responsible for benefits enrollment and eligibility data files.
Prioritize critical issues and ensure accurate, high-quality work is completed according to deadlines, priorities, and goals.
Build strong partnerships to support client satisfaction and successful benefits administration.
Serve as a resource to the team and participate in task forces, strategic initiatives, stretch assignments, and cross-team collaboration.
Set expectations, remove obstacles, motivate associates, provide ongoing performance feedback and coaching, and support career development and training.
Work directly with the team to improve engagement and drive results.
Represent ADP in routine client interactions and address escalated issues, obstacles, and complex requests.
Inspect processes, outputs, and timelines; establish action plans and monitor and communicate results.
Partner with counterparts in other ADP product areas to coordinate client service, resolve support issues, and develop best practices.
Set priorities, organize work, multitask, adapt to changing needs, and provide prompt follow-up to meet deadlines.
Identify and resolve time-sensitive problems and pursue positive outcomes for clients and ADP.
Monitor team and client needs and recommend or launch initiatives to automate or streamline work.
Support business migrations between tools, protocols, and standards set by ADP Product Development and the Global Security Organization.