Sr Manager, Bank Lending Product Management (Non-Tech)

Charles Schwab Inc.•Westlake, TX

75d•$120,000 - $165,000•Onsite

About The Position

Charles Schwab Bank (CSB) has proven successful in serving the lending needs of Schwab’s core Retail consumer clients, which is an important business line we will continue to grow. We have the unique opportunity to expand our lending capabilities by targeting Schwab’s high net worth (HNW) clients and Registered Investment Advisory (RIA) firms. To seize this growth opportunity, we will build products and services to help HNW clients and RIA firms with complex credit profiles, and higher service level expectations requiring a unique approach with specialized expertise to serve their needs. Reporting to the Director of Product Management, the Sr Manager, Product Manager will be responsible for developing plans to expand our HNW lending capabilities and aid in establishing the strategic direction for delivery of those products. The Senior Manager will work closely with internal and external partners to develop analysis, deliver thoughtful, insightful, and high impact contributions across a range of “high stakes” strategic deliverables. This role offers the opportunity to build in-depth knowledge across Schwab Banking and Trust Services through immediate involvement in key initiatives.

Requirements

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship
7+ years experience in banking and lending, mortgage, securities-based lending, or product development a plus
A thorough understanding of HNW client banking needs and a breadth of industry knowledge across wealth management offerings
Superior communication skills both written and verbal, as well as the ability to develop concise and effective communications tailored to targeted audiences
Highly skilled in creating executive level presentations, job aids and educational content in Microsoft applications; Excel, PowerPoint, and Word
Ability to think strategically and translate ideas or concepts into actionable plans and roadmaps
Project management skills with the ability to organize and manage multiple priorities to completion
Highly client-oriented with demonstrated leadership, relationship-building, collaboration, and sales skills
Ability to lead cross functional teams, work efficiently in a matrixed environment and synthesize diverse points of view into well-formulated recommendations and plans
Strong analytical and conceptual skills; ability to gather data and use it to develop logical and well-conceived solutions or process enhancements
Ability to communicate effectively and build strong partnerships with colleagues and leaders across the organization
Attention to detail with the ability to manage multiple priorities and work efficiently, to meet tight deadlines with minimal supervision
Results oriented with the ability to take initiative and effectively distill strategy, analytics, and other inputs to drive to decisions and execution
Ability to frame issues and needs from the client's perspective; possess a natural bias to conceptualize solutions based on a keen understanding of client needs and client experience
Bachelor’s degree required
Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship

Nice To Haves

Enjoy product and strategic initiatives with experience in program and project management
A bias for action with the ability to overcome obstacles and successfully execute on multiple projects simultaneously in a self-directed environment
Robust leadership skills with the ability to influence at all levels across the organization and gain support from cross-functional partners to execute product plans and marketing initiatives
Responds resourcefully to ambiguity and leans into opportunities for improvement
Comfortable with working amongst a diverse range of partners and a proactive, can-do attitude

Responsibilities

Structure and lead initiatives to enhance existing service models or lending products to better meet HNW client borrowing needs and serve as a key stakeholder or collaborator for business partners across the firm
Deliver data-driven insights and recommendations to support strategic direction and business prioritization focused on existing or new product delivery
Perform regular and ad-hoc quantitative and qualitative analyses across and within CSB, as required by specific projects
Develop and deliver presentations for senior and executive leadership to socialize product concepts, strategies, results, and programs
Lead cross-channel initiatives to increase efficiency and improve the client experience
Perform competitive analysis and evaluate industry trends to closely align our strategic goals to what is being offered in the HNW marketplace in association with expanded product capabilities or offering
Build product roadmaps and activate plans in partnership with legal, compliance, technology, client experience and other key stakeholders
Manage and update lending product agreements, client communications or other resources in compliance with all applicable laws and regulations
Partner with third party vendors to deliver product capabilities and enhancements
Create technology business requirements in partnership with key stakeholders and oversee technology developments through testing and domain releases
Identify and track key metrics or SLAs for product experience and effectiveness
Uncover opportunities to enhance the end-to-end lending or client experience based on business parter, client, advisor or internal representative feedback
Provide product development support as we expand HNW lending offers