Sr. Manager ATM

Visa•Atlanta, GA

1d•$153,500 - $289,300•Hybrid

About The Position

Visa is seeking a Sr. Manager ATM to own and manage its North America ATM product portfolio. The role directs product strategy from conception through implementation, develops business and market opportunities, defines product requirements, and ensures products align with organizational objectives. The position coordinates with systems, marketing, sales, and other cross-functional partners, and supports long-term cost and profit control while promoting new technologies and industry trends. The role is accountable for ATM product vision, strategy, roadmaps, commercialization, adoption, operational performance, and business outcomes. It manages the product lifecycle from ideation and business-case development through launch, optimization, and retirement; supports client implementation and operations; maintains product governance; and tracks performance, revenue, adoption, client satisfaction, and operational KPIs. The portfolio includes Plus Partnership, Plus Alliance, Deposits, PIN Change, Contactless, ATM Locator, Transfers, Visa ATM Connect, Managed Services, and other ATM-related services. The position also executes North America growth strategies, supports sales and strategic client relationships, and helps increase transaction volumes, client participation, and revenue. It provides financial analysis, deal modeling, implementation coordination, operational guidance, client communications, and subject-matter expertise. The role partners with Technology, Operations, Client Services, Risk, Legal, Compliance, Rules, sales, and implementation teams to enable product delivery, client onboarding, operational readiness, compliance, and continuous improvement. Visa requires at least three days in the office; the specific days will be confirmed by the Hiring Manager. Work hours vary based on department needs, and travel is required 5–10% of the time. The position is performed in an office setting and requires sitting and standing at a desk, communicating in person and by telephone, and frequently using standard office equipment such as telephones and computers. All roles require digital fluency, including working with emerging technologies such as Generative AI tools.

Requirements

At least 8 years of relevant work experience with a Bachelor's Degree, at least 5 years with an advanced degree (e.g., Master's, MBA, JD, MD), or 2 years with a PhD.
Digital fluency, including the ability to work with emerging technologies such as Generative AI tools.

Nice To Haves

At least 9 years of relevant work experience with a Bachelor's Degree, at least 7 relevant years with an advanced degree, or at least 3 years with a PhD.
Experience as a product manager, product owner, business process analyst, or in sales operations.
Experience applying Agile principles across design, development, testing, and product management.
Experience developing software capabilities to support sales, service, or customer relationship management functions.
Experience multitasking, organizing, managing, and implementing complex projects directly or through supervision.
Experience collaborating cross-functionally with systems, marketing, and sales teams.
Agile certifications such as CSM and CSPO, or equivalent.
Experience identifying, assessing, and managing tradeoffs in product development.
Experience identifying points of failure and formulating error-handling approaches for product resiliency.

Responsibilities

Direct product strategy from conception through implementation.
Identify business and market opportunities and develop business plans.
Determine product market requirements and ensure alignment with organizational objectives.
Serve as product owner for assigned ATM products and services, accountable for vision, strategy, roadmap, commercialization, adoption, operational performance, and business outcomes.
Develop and execute three- to five-year strategies for ATM products and services, including Plus Partnership, Plus Alliance, Deposits, PIN Change, Contactless, ATM Locator, Transfers, Visa ATM Connect, and Managed Services.
Manage the complete product lifecycle from ideation and business-case development through implementation, launch, optimization, and retirement.
Drive innovation and enhancements that increase transaction growth and expand participation across Visa's ATM network.
Define product requirements and prioritize enhancements using client feedback, market opportunities, competitive analysis, operational needs, and revenue impact.
Lead roadmap development, business-case creation, prioritization, investment decisions, and strategic implementation planning.
Establish product governance processes, maintain stakeholder alignment, and conduct product rationalization.
Own product performance metrics, adoption targets, revenue objectives, client satisfaction measures, and operational KPIs.
Partner with Technology, Operations, Client Services, Risk, Legal, Compliance, and Rules teams to deliver products and ensure implementation and operational readiness.
Support implementation planning, client onboarding, certification, production-readiness reviews, and post-launch adoption tracking.
Develop operational processes and governance frameworks for product lifecycle management and continuous improvement.
Create internal and external communications, training materials, operational guides, implementation resources, marketing collateral, and executive presentations.
Provide subject-matter expertise for client escalations, operational issues, implementation challenges, audit inquiries, and production support.
Support audit, compliance, and regulatory requirements related to ATM products, programs, and network services.
Work with Rules and Legal stakeholders to interpret, communicate, and operationalize network rule changes and policy updates.
Establish dashboards and reporting to track adoption, operational performance, revenue growth, implementation progress, and client health.
Identify opportunities to improve operational workflows, service delivery, client experience, and implementation effectiveness.
Act as the primary subject-matter expert for internal teams and external clients on product capabilities, implementation requirements, operational processes, and network rules.
Execute North America growth strategies to increase ATM transaction volumes, expand client participation, and improve business performance.
Grow usage and adoption of Plus Partnerships, Plus Alliance, Deposit Services, PIN Change, Contactless Acceptance, Visa ATM Connect, Managed Services, and other ATM value-added services.
Support client-facing sales teams in strategic account reviews with issuers, acquirers, processors, and ATM operators.
Provide sales support, financial analysis, business cases, deal modeling, and operational guidance to help clients optimize ATM performance and self-service channels.
Develop and articulate ATM value propositions, including network benefits, risk management capabilities, locator services, acceptance solutions, managed services, and operational efficiencies.
Coordinate client implementations across sales, Client Services, Technology, Operations, and implementation teams.
Partner with Client Services on ongoing operational management, issue resolution, service reviews, audit responses, implementation support, and client inquiries.
Monitor implementation progress, client adoption, operational performance, and financial outcomes for strategic initiatives and product launches.
Manage the sales and opportunity pipeline for ATM products and strategic deals across North America.
Track implementation milestones, revenue realization, product adoption, and KPIs for ATM products and programs.
Create and maintain client-facing training, communications, operational documentation, implementation materials, and educational resources.
Support rule-change communications, compliance activities, and operational-readiness efforts with clients and internal stakeholders.
Identify opportunities to improve client performance, increase transaction volumes, optimize operational efficiency, and strengthen Visa's ATM network position.
Measure, track, and report business, operational, financial, and client impacts of ATM initiatives, programs, and key deals.
Use emerging technologies, including Generative AI tools such as ChatGPT and Microsoft Copilot, to support everyday work.