Sr. Maintenance Manager

Heatherwood•New York, NY

About The Position

For over 75 years, Heatherwood has been dedicated to developing upscale residential rental communities, commercial properties, and luxury urban spaces. Our reputation for quality construction, innovative design, and exceptional service has made us a recognized leader in the industry. At Heatherwood, we believe our employees are our greatest asset, which is why we prioritize professional development and promote from within. Heatherwood is on a mission to create high-quality places that inspire a genuine sense of community. As a Sr. Maintenance Manager, you are responsible for leading the maintenance operations of the community while ensuring excellent service delivery, operational consistency, and adherence to company standards in a fast-paced, challenging, and rewarding environment.

Requirements

A positive attitude
Operates with professionalism and integrity
A customer-first approach to service
Safety-first mindset and adherence to all safety policies
High attention to detail and accountability for operational performance and outcomes
Strong ability to manage multiple teams, priorities, and deadlines across properties
Ability to quickly learn and adapt to property management and maintenance software and technology
Strong written and verbal communication skills
Openness to feedback and consistent communication with regional leadership and property teams
Valid driver’s license
5+ years of supervisory experience in multifamily residential, commercial, or hotel maintenance, including 2+ years in a multi-site or senior leadership capacity
Advanced expertise in oversight of: Various HVAC systems, Plumbing systems including boilers and water heaters, Electrical systems, Appliances, Building envelope and structural design, Pool management (where applicable), Wastewater treatment systems (where applicable)

Nice To Haves

Training and support for EPA Universal, CPR, CPO, Standpipe certifications (S95, S12, S13) where applicable

Responsibilities

Oversee maintenance operations across assigned properties to ensure consistent execution of company standards
Guide Maintenance Managers on work orders, preventative maintenance, inspections, and make-ready processes
Monitor property performance, service levels, and response times to ensure operational excellence
Ensure timely, cost-effective resolution of maintenance issues through site leadership teams
Identify operational gaps and drive continuous improvement across the portfolio
Manage and support Maintenance Managers across the assigned portfolio
Recruit, train, coach, and evaluate maintenance leadership talent
Drive accountability for performance, safety, and service standards
Partner with Regional and Property Leadership to align operational priorities
Develop team capability through ongoing coaching and technical/leadership development
Oversee vendor performance, contracts, and accountability standards
Support budgeting, capital planning, and maintenance financial performance
Ensure consistent procurement, inventory control, and materials management
Approve and monitor larger-scale projects, change orders, and vendor execution
Ensure compliance with company policies, Fair Housing, and regulatory standards
Oversee safety programs and reinforce OSHA compliance and company safety culture
Support emergency response planning and after-hours escalation coverage
Coordinate seasonal and emergency operational needs (e.g., snow removal, storm response)
Track and report key maintenance KPIs, including work order performance, turnover times, and vendor efficiency
Provide regular operational updates and performance reporting to Directors and Regional Leadership
Identify trends, risks, and opportunities to improve portfolio performance
Support data-driven operational and capital planning decisions