Sr. Logistics Customer Service Specialist I (Bilingual English/Korean)
About The Position
Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together. For 2025, we have set out to become one of the nation’s top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners. To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environments allow us to help promote every member’s work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize fields of work where professionals can nurture their talent, and we focus on every member’s work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS. To Discover more, please visit our website at http://www.fnsusa.com
Requirements
- 3–5 years of experience in logistics, warehouse operations, transportation, customer service, or a related field required.
- Strong understanding of logistics operations, shipment coordination, and customer communication.
- Proficiency in Microsoft Excel (filtering, sorting, basic formulas, etc.)
- Strong interpersonal and communication skills for client-facing roles
- Ability to manage multiple priorities and communicate effectively with customers and internal teams.
- Highly organized and detail-oriented
- Bilingual proficiency in Korean and English is required.
Responsibilities
- Maintain and manage daily inbound and outbound records related to ESS movements and logistics activities.
- Serve as a primary point of contact for customers regarding yard operations, transportation status, shipment updates, and operational issues.
- Prepare, review, and manage operational documents such as delivery schedules, inbound/outbound logs, inventory reports, and shipment records.
- Utilize Microsoft Excel and internal systems to analyze, organize, and report logistics and operational data accurately.
- Coordinate closely with internal departments including yard operations, dispatch, warehouse, and transportation teams to ensure smooth operational flow.
- Proactively identify operational or service-related issues and collaborate with relevant teams to resolve them in a timely manner.
- Support KPI tracking, operational reporting, and customer performance updates.
- Ensure customer requirements and service expectations are consistently met through effective communication and operational coordination.
- Assist in training and supporting junior team members as needed.
Benefits
- Health, Dental, and Vision PPO Insurance
- Life, STD, LTD Insurance
- 401(K) Plan
- Paid Time Off
- Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
- Years of Service Awards
- Education Assistant Program (Based on Eligibility)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
