Sr. Logistics Customer Service Specialist I (Bilingual English/Korean)

FNS, INC•Phoenix, AZ

2d•Onsite

About The Position

FNS is seeking a Sr. Logistics Customer Service Specialist I (Bilingual English/Korean) to join their team in Phoenix, AZ. This is a full-time position focused on providing excellent total logistics services. The company values trust, communication, team play, challenge, and balance, aiming to be a trusted logistics partner with a strong, unified belief. FNS emphasizes open communication, cooperation, and innovation, striving to improve processes and avoid failure. They also prioritize work-life balance to ensure individual happiness and growth. FNS aims to become one of the nation's top 25 logistics companies by 2025, with significant sales growth, high employee and customer satisfaction, and a broad network of partners. They foster a family-like working environment that promotes cooperation and mutual care, building trusting relationships with customers and nurturing professional talent. Their core values are essential to their success and growth.

Requirements

3–5 years of experience in logistics, warehouse operations, transportation, customer service, or a related field required.
Strong understanding of logistics operations, shipment coordination, and customer communication.
Proficiency in Microsoft Excel (filtering, sorting, basic formulas, etc.)
Strong interpersonal and communication skills for client-facing roles
Ability to manage multiple priorities and communicate effectively with customers and internal teams.
Highly organized and detail-oriented
Bilingual proficiency in Korean and English is required.

Responsibilities

Maintain and manage daily inbound and outbound records related to ESS movements and logistics activities.
Serve as a primary point of contact for customers regarding yard operations, transportation status, shipment updates, and operational issues.
Prepare, review, and manage operational documents such as delivery schedules, inbound/outbound logs, inventory reports, and shipment records.
Utilize Microsoft Excel and internal systems to analyze, organize, and report logistics and operational data accurately.
Coordinate closely with internal departments including yard operations, dispatch, warehouse, and transportation teams to ensure smooth operational flow.
Proactively identify operational or service-related issues and collaborate with relevant teams to resolve them in a timely manner.
Support KPI tracking, operational reporting, and customer performance updates.
Ensure customer requirements and service expectations are consistently met through effective communication and operational coordination.
Assist in training and supporting junior team members as needed.